This is a terrific boutique hotel in the CBD. Stylish, elegant and understated with friendly and efficient staff. The room I had (311) was large and comfortable, and warm (appreciated in the Melbourne cold). I had a beaut breakfast included in the price, and I found their prices on Accor website were better than any of the other websites. I couldn't get SBS on the television, but this may have just been a temporary hitch. Room service is always borderline for me at best of times in most hotels, and this was probably the only area which could be improved a little in terms of presentation, temperature and condiments; but I've stayed in a lot of 5 star properties and it's pretty tough to get room service right - as soon as it leaves the kitchen it's pretty much down hill.
However, this is one of the best properties I've stayed at in Melbourne and really recommended.More