I visited here with my mother with dinner before the ballet as a birthday treat for her and were unfortunately unhappy with the experience. We often go out together and always look forward to having a nice meal before the theatre. I had booked in advance and they had our table ready for us when we arrived and were quick to offer us water and menus.
Although no fault of the restaurant, the door which opened to the theatre (which clearly stated from the theatre side was an exit door only!) was continually opened from that side letting in blasts of cold air throughout our time there. Perhaps it would have been better to lock the door from the theatre side to allow patrons to eat in comfort.
We had to wait some time before someone took our drinks order and we had to ask them rather than they come to us. We ordered a glass of wine each and then ordered a bowl of olives to enjoy with our drinks. We both explained clearly that we were in no rush and would like to enjoy our drinks and olives without being rushed to have our main meal. we explicitly asked for a break before being served our main courses.
In less than 10 Minutes our mains had arrived. My mother had wanted to have a glass of red wine with her mains but had barely drunk any of her glass of pre dinner white by this stage.
My meal was satisfactory but a little underwhelming. Quite salty and with little other flavour. The fish was cooked well but the sweet potato was barely to be seen and the red wine jus had little flavour. My mother’s duck was over cooked and the lentil accompaniment was bland. Both dishes were warm rather than hot. We did alert the waitress to this at the end of the meal but nothing was followed up with us. She asked for explicit details so she could tell the chef - given this we expected some feedback but none was forthcoming.
As we still had some time before the show started we ordered a cheese platter. This was tasty but over priced ($24) for 3 small pieces of cheese. By the time this finally arrived and I asked several times for the accompanying glasses of wine previous ordered, it was time to go into the theatre. We were told that our cheese platter and wine could be left on the table for us to finish during the interval. This was a lovely touch and one we appreciated and took advantage of.
Overall this was a disappointing experience and one which could have been so much better with a little more attention and better service. Given its proximity to the theatre they are well placed to do a roaring trade and maybe they rely on that rather than providing excellent service and quality food.
It’s a pity because next time we visit this theatre, we will eat elsewhere.