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Traveller rating
445
189
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7
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All reviews across the road great location quest townsville small shopping centre bedroom apartment great apartment close to shops walking distance great stay business trip great amenities washing machine and dryer easy walk castle hill restaurants and cafes secure parking clean rooms
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9 - 14 of 709 reviews
Reviewed 12 May 2021

There was a mix up of rooms on arrival and being a public holiday, couldn't be sorted till the next day, but the staff were very helpful here. The rooms were showing their age and are in a need of some maintenance both in fixtures and cleaning. The rooms are in a tropical area and mold will always be an issue to deal with

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
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Review collected in partnership with this hotel
Thank kevinbunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2021

The room was very clean and well appointed. There was a small kitchen area complete with hotplates and microwave. THe shower was large, but did overflow and soak the bath mat. Close to The Strand, restaurants and supermarket Will stay here again

Date of stay: April 2021
    • Value
    • Location
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Review collected in partnership with this hotel
Thank gregsT8839DU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Yule, General Manager at Quest Townsville on Eyre, responded to this reviewResponded 11 May 2021

Dear gregsT8839DU
Thank you for your recent positive review of Quest Townsville on Eyre.
We are glad to read you enjoyed your stay and as you mention our location is ideal to explore the Strand and all the city has to offer.
We look forward to welcoming you back when next you visit the city.
Kind regards
Jason Yule
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021 via mobile

Note that this place only service the room once every 7 days. Shockingly bad service for a place that charges top dollar. Also rooms smell of damp or at least mine did. Such a shame as staff was so friendly and location is great.

Graham Force

Date of stay: May 2021
Trip type: Travelled on business
Thank Deltic20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Yule, General Manager at Quest Townsville on Eyre, responded to this reviewResponded 16 May 2021

Dear Deltic20
Thank you for your recent review of Quest Townsville on Eyre.
We appreciate your feedback and can confirm our rooms are serviced depending on your length of stay.
We do hope you had time to visit the local area and enjoy the area.
Kind regards
Jason Yule
Property Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2021

staff were lovely but only at reception between 2-5pm, you can only check in or out at this time. Only once you have exited the building can you see a sign saying this and that there is no one at reception. So if you came to ask something, such as the check out time, you will be locked out and cost $50 for security to come and let you in.

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rgking2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Yule, General Manager at Quest Townsville on Eyre, responded to this reviewResponded 9 May 2021

Dear rgking2021
Thank you for your recent review of Quest Townsville on Eyre.
We do appreciate your feedback, but can advise our guest checkout is 10 am, Your room access card provides you access across the hotel, therefore, no need to call security or the onsite 24-hour manager for assistance, unless you have misplaced your key.
Our check-out time is also printed on the key wallet that you would have been provided on arrival. We also offer our guests an after-office hours check-in system that many guests take advantage of.
We do hope you enjoyed your visit to the city.
Kind regards
Jason Yule
Property Manager

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Reviewed 27 April 2021

Central to town centre and football stadium, friendly helpful staff good quality breakfast with good food selection. Unable to use buffet due to covert restrictions. All covert systems in place with sanitation stations

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jkwhyte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Yule, General Manager at Quest Townsville on Eyre, responded to this reviewResponded 28 April 2021

Dear jkwhyte
Thank you for your review, although I believe you may have reviewed the wrong hotel, as Quest Townsville on Eyre doesn't offer onsite breakfast.
We do hope you enjoyed your visit to the city in any case.
Kind regards
Jason Yule
Property Manager
Quest Townsville on Eyre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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