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Reviewed 26 May 2021 via mobile

This in one stay has become the only place i would want to stay in Townsville, talk about value for money, the Rambutan outshines any 5 star i have stayed at in Australia.. Yes the rooms are kind of batch like inside but thays half the charm! The beds are fantastically comfortable, the staff are impeccable and the food at both restaurants is good.. Then there is the upstairs bar by the pool.. Cold beer and wine, good tunes and pizza.. Yep aifn me up every time. Also great free undercover parking.

Date of stay: May 2021
Trip type: Travelled on business
1  Thank MicMac1963
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elliott Armour, Marketing at Rambutan, responded to this reviewResponded 27 May 2021

Thanks for coming Mic. Glad you have been enjoying your visits and stays with us! We look forward to having you again and continuing to provide outstanding service.

Thanks,

Rambutan.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2021

Enjoyed our stay and what looks like a fairly new renovated hotel. Staff were friendly and was right in the heart of town which was handy for us attending a wedding round the corner. Did get a little loud over the night but wouldn't put us off booking again.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank Anniekerry
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Elliott Armour, Marketing at Rambutan, responded to this reviewResponded 27 May 2021

Thanks for coming Annie and we're glad that you enjoyed your stay with us. We'll work on those touch points and aim to improve our service!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2021 via mobile

This resort isn’t what you’d expect. The room was dirty, literally balls of hair in the drain and on the floor boards. There was a dirty towel still hanging on the shower door with make-up on it. There were marks still in the toilet from previous guests... and the noise from the bar is very loud. Don’t bother.

Date of stay: April 2021
1  Thank Grant271087
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 11 April 2021

We had booked for three nights in the villa. There were four rooms and a normal bathroom, but then a weird shower only x2 area a similar to those you have at a camping ground. The rooms were very worn, scratches and marks all over, floor not in great condition. And the view was of rocks. Two bedrooms had windows looking into the side of a cliff, our other views were of the cement walls leading to the carpark. Pretty disappointing, considering we were close to the strand. The carpark entrance had us scrapping our car bottom every time we came or left. The idea of the pool was nice, until you realise you are swimming next to the very public and popular restaurant , frequented by noisy locals. We at ate the restaurant one night and were also disappointed. Pizza was delivered 20mins after ordering , everyone else’s meals came 20. Mins after that. Overall, not what we expected and would not recommend.

Date of stay: April 2021
    • Rooms
    • Cleanliness
    • Service
2  Thank angieandlauriej
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 March 2021

The lady who checked me in was so lovely and friendly. Sorry I can’t remember her name.
The room was lovely and clean, loved the decor. A beautiful pool and Pizza restaurant. The cafe below was really good. Staff everywhere were brilliant.

Date of stay: March 2021
Trip type: Travelled solo
1  Thank SophieRG
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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