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Reviewed 28 March 2021 via mobile

The Rambutan Hotel is the place to stay at Townsville CBD. We were a group of 10 there. Rooms are modern, comfortable and very clean. Pool in the rooftop is fantastic. Food and drinks delicious and well priced. On top of all that, service from all their staff was friendly and helpful. Love our stay there and will come back next time we're in Townsville.

Date of stay: March 2021
Trip type: Travelled with friends
1  Thank RaulArregui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2021 via mobile

Absolutely terrible. Would not ever recommend but advise DO NOT eat here. We waited 2 hours for our extremely substandard meal. Customer service was appalling. They wanted to charge me $12 for a jug of soda water until we refused and later brought it to our table. 2 kitchen staff and a full function upstairs and we were the only people downstairs in the restaurant being totally ignored. Disgraceful.

Date of stay: March 2021
Trip type: Travelled with family
1  Thank scroucher65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Dear Scroucher65,

Please excuse the delay in responding to you. We're obviously very disappointed to read about your experience. We apologise that our service standards on the day tarnished your experience at Rambutan. We do acknowledge that on the day you visited we experienced staff resourcing issues, however, clearly our communication and customer service was not up to the standard that we strive for, and expect to deliver to our guests. We would value the opportunity to learn more about your experience and resolve for you. Please let us know how we may contact you, or please contact me directly via manager@rambutantownsville.com

Yours sincerely,
Michaela

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2021

We booked a last minute room in March. Reception staff were friendly and accommodating. The room was simple but very nice, comfy bed, TV and all the basic needs. There is a great restaurant readily accessible. They also offer free parking. It is quite loud at night (we were there on a Friday) so I would request to be away from the club next door if you're worried about noise.

Room tip: Ask for a room furthest away from street / pub next door if worried about noise.
Date of stay: March 2021
    • Value
    • Location
    • Service
1  Thank Hagaristo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Thanks for the great feedback, Hagaristo.

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Reviewed 8 March 2021 via mobile

We stayed 1 night in the pool side rooms for under $100. The room looked newly renovated and was very clean and comfortable, would stay again. Check in & check out was a pleasant experience with smiles and extra information offered when asked, very happy! They have a roof top bar & kitchen with daily specials next to the pool & cabanas, awesome. Breakfast in the morning was friendly with fresh squeezed orange juice and a GOOD coffee. I had the eggs benedict with fresh hollandaise sauce and runny eggs, GREAT work chef, you have a very good eye for detail!!
Overall it was a really nice stay and we would stay again.
Thanks to all the staff that made it a truely special stay.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank Beachcombers_AU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Thank you for taking the time to leave feedback about your visit. We're delighted you enjoyed your stay with us.

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Reviewed 28 February 2021 via mobile

We love at Bluewater and didnt want the long drive home after spending Saturday night at Carl Barron so we booked a King room at the Rambutan. The bed was amazingly perfect, the room was small but for a single stay over we didn't need anything larger. The bathroom was quite small, with nowhere to hang a towel and very cramped. The shower itself was a great large size, with a great shower head, I couldn't get hot water (it was tepid) however the front desk woman was apologetic and felt like she really cared abd would pass the message on to maintenance. For a short stay it's fine, If staying for a week or more, I'd check out the larger rooms.
We had dinner on the Saturday and the pizza was delicious and so was the cocktail, Gin and Juice.
Breakfast Sunday morning at their street front cafe, oh wow, it was so good and a complimentary coffee was a bonus.

Would definitely stay again and I recommend the Rambutan for staying, dining and the rooftop bar area would be the perfect place for a function event.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank Brony79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rambutan Townsville, Agency / Consultant at Rambutan, responded to this reviewResponded 27 March 2021

Thanks for the detailed review, Brony79. We value the feedback that you have provided and apologise about the issues you faced with hot water on your stay.

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