Visiting Townsville often for work, this place is the go-to for my employer, and while I'm a simple traveler, with fairly low expectations of my accommodation, there are a few things I do expect...
1 - Cleanliness and comfort. There was no problem with this, as our unit was clean, comfortable and well equipped. Saying that though I drew the short straw with room choice and got the internal room which was a little difficult to regulate heat in, but no big deal if you enjoy sleeping underneath an air conditioner.
2 - Friendly / helpful staff. again no problem with this the staff were great, with the exception of what I'll mention below.
3 - Hot Water. For the first two nights of our stay, there was no hot water in the building. The first person we spoke to on reception said we would be compensated for this, so on checkout we mentioned this again, to which we were told "It was only a couple of hours each night", and we would have to chase it up with management.
4 - Location. Not a big deal to be honest, as I'm a pretty mobile traveler, but Location is excellent, within reasonable walking distance to shops and dining.
Overall I had a positive experience, and would probably stay here again.More
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