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Reviewed 21 June 2021 via mobile

The airport to The Ville is about a 10-15 minute drive. $18 in an Uber on the way in and $27 on the way out - go figure!

Check-in was a breeze. The view from the room was to the north overlooking Cleveland Bay toward Magnetic Island. One of the best hotel room views I’ve ever experienced. The resort has all the usual trappings - multiple restaurants and bars and additionally a small casino. Staff were mostly all friendly and helpful. I only ate in the Spin Cafe and the Quarterdeck where the food was OK without being great. Prices were typical for a resort. The pool area is beautifully laid out and inviting. The only small criticisms I have is that there were 2 ice machines on separate floors, but if you weren’t staying on either of those floors your key wouldn’t allow you access. Seems like a waste of time. Also there wasn’t a resort shop for incidentals like snacks. In lieu of that service could I suggest placing a vending machine in some out of the way place so guests could buy chips, nuts or cans of soft drink without having to pay those in-room prices!

Overall though, a great stay.

Room tip: Bring any snacks you might require with you when you arrive. Ask for a sea view room.
Date of stay: May 2021
Trip type: Travelled on business
1  Thank Lowball
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 21 June 2021

Hi Lowball - Thanks so much for taking a bit of time to leave us such a detailed review. We really appreciate all the feedback and will definitely be passing it along to the relevant department managers. We're so happy to hear you enjoyed your stay with us, and we might be biased but we have to agree - that view is spectacular! Looking forward to seeing you again next time you visit.

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Reviewed 19 June 2021 via mobile

Stayed five days. The staff were friendly. Some of the new ones have a bit to learn. I don't drink and an not a big gambler, however I was staying in a suite and had money to spend in other areas. The more astute ones picked this up and treatment was appropriate, some new young staff were dismissive which is not good. They only had eyes for the high rollers. Pool and grounds were lovely and the location is perfect as you are apart from every thing

Room tip: Only 6 floors not 16
Date of stay: May 2021
Trip type: Travelled with family
1  Thank kbradbrook
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 20 June 2021

Thanks very much for taking some time to leave us a review! We're happy to hear that you enjoyed your stay with us and will certainly pass on the feedback on to the relevant departments about the areas where we can improve. Hope to see you again really soon.

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Reviewed 19 June 2021 via mobile

Great place to spend a few hours.
Three restaurants to choose from. Reasonable drink prices. 21, poker, roulette tables and plenty of pokies.
Make sure you join (free) for discounted drinks and meals plus win up to $50 instantly to spend.
Beautiful outdoor Quarterdeck bar overlooking the water out to Magnetic Island.
Good luck...

Room tip: Join rewards club
Date of stay: June 2021
Trip type: Travelled with family
2  Thank Gerry D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 June 2021 via mobile

Highly Impressed. The room was immaculate and huge. The pool area is spectacular with a great swim up bar. Casino has been modernised and is nice and boutique. Staff were exceptional wprth paying extra to stay here of needed in townsville we will be back

Date of stay: June 2021
Trip type: Travelled as a couple
1  Thank TravelingCoopers
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 18 May 2021 via mobile

We stayed for 4 nights in a new resort room, the rooms are really large and has everything you need. The hotel itself is great, love the swim up bar, the restaurant miss songs and the quarter deck is fun! Only a few issues, was not informed that they would take $50 a night as a holding deposit and it wouldn’t be released for 5 days, a tad annoying, we had a marina view on level 14 (which is not really 14 floors really level 4) on the Friday and Saturday night we were woken up several times with the outside noise in the taxi waiting area, really really loud. Our keys constantly stopped working and we had to go and get them replaced which was a pain. Overall though we liked staying here.

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank monsgrantmorg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 25 May 2021

Thanks so much for taking some time to leave us a review monsgrantmorg. We're so pleased to hear that you enjoyed your stay with us - how good is that swim-up bar! We have noted all your feedback about the things that were a bit disappointing and have passed them on to the relevant department managers to take on board. Hope to see you again some time soon.

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