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Reviewed 2 November 2020

We stayed one night and appreciated our upgrade. Check in was very professional. We had a large room and bathroom with a wonderful shower. A very comfortable bed and good air conditioning. We had an amazing view over the bay and the swimming pool. We had breakfast included in our booking but we were very disappointed. The person who served us was very impatient in explaining how it all worked. There was only one main meal that included a drink. Surely if a breakfast was included we thought that it should have included a cup of tea and table serve. This was a little disappointing and spoilt the breakfast.
We would stay again but not include breakfast.

Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
1  Thank AdelaideJulie
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 5 November 2020

Hi Julie - thanks very much for taking some time to leave us a review. We're so happy that you enjoyed your stay. Sorry to hear that you were disappointed by the breakfast experience. We will be passing this on to the team to take on board for the future. Hope that you will come and visit us again really soon.

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Reviewed 31 October 2020

The reception staff were rude the most important thing from their point of view was getting my credit card number and telling me they would put $50.00 through my card even though my night was to be a reward night no charge. I called in the afternoon before I went down to check on my booking details and still when check in came it was a shambles.

Date of stay: October 2020
    • Service
Thank 704rhondat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 1 November 2020

Hi 704rhondat - Thanks for taking some time to leave a review about your stay. We appreciate the honest feedback and it has been passed on to the relevant department. We understand that someone from the management team has been in touch with you regarding the above and it has all been rectified. If there was anything else you need to discuss, please get in touch on 4722 2333.

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Reviewed 28 October 2020

Nice room overlooking pool and water, clean and refurbished a couple of years ago.
Service was efficient and friendly. Hotel is the best accommodation Townsville has to our knowledge. Probably would go to Magnetic Island and stay next time.

Date of stay: October 2020
    • Location
    • Cleanliness
    • Service
Thank robertgG8488PV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 28 October 2020

Thanks for the great review Robert! Glad to hear you enjoyed your stay with us. Looking forward to seeing you again some time soon.

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Reviewed 28 October 2020

The Ville has blown us away. We came up here for a holiday from Mackay and felt like we had gone to a international destination.

The food from both restaurants was absolutely delicious especially Miss Songs.

The pool bar was relaxing EXCEPT the private hire of the booths at the pool bar allows people to play their own music through the speakers and one the days we were there the people near us were playing horrible, derogative rap music which the whole pool could hear and you could tell no-one appreciate it especially the older crowd.
The next day the bar had nice beach club music playing which was relaxing and awesome, they shouldn’t allow people to play their own music.

The rooms are extremely clean and nicely decorated, the beds were comfortable just the pillows were horrible and clumpy and uncomfortable.

The scooters are near the hotel and fun way to get around to lots of restaurants which are close by.

Can’t wait to come back.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank 151Brodiew
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 28 October 2020

Thanks for the great review 151Brodiew! We're so happy to hear that you enjoyed your stay with us so much. We'll definitely pass on your feedback about the music in the private cabanas to the team to take on board. Looking forward to seeing you again when you visit us next time.

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Reviewed 23 October 2020 via mobile

Great facilities and friendly staff. Had breakfast included in our package but confused when ordering at breakfast about what's included. Restaurant staff also confused which tainted our loverly stay.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank georgegL1942FJ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 25 October 2020

Hi George - thanks so much for taking some time to leave us a review. We're glad to hear you enjoyed your stay. Sorry about the confusion regarding the breakfast inclusion with your package. We've passed this feedback on to the team.

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