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Reviewed 29 September 2020

Staff were very accomodating when we arrived to a booking mix up and even upgraded us free of charge. Rooms were nice and comfortable with an awesome shower... with the absence of a balcony or opening windows. Location is good but have to be prepared for a bit of a walk to the main part of the strand. No secured parking and the valet service appears overpriced just to have a rope out around your car.

The biggest disappointment was that the stunning pool and bar area was closed for re-tiling. I feel like this is something guests should’ve been made aware of in advance as it significantly impacted the whole experience.

Wouldn’t rule out giving it another shot some day.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank P6449KPblakem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2020 via mobile

Stayed with my wife for anniversary. Nice touch in room on arrival with champagne in room. Great view in King Room of Cleveland Bay. Took over an hour for room service but food was awesome. Could not use the pool due to so many people using the pool for day use pass. This should be limited so had to use it after walk along The Strand. Dinner at Miss Songs was awesome but so over priced should have just booked at Quarterdeck. Big disappointment was included Breakfast which would have been at the Palm House as they charged us for the coffee we had, meals took over an hour to arrive as there is no priority for guest. Overall it is great place to stay but when you charge credit card twice and tell someone that it is a $50 hold and charge us the full stay - oh and have a credit card charge of $9 which was not mention is a bit rich!! Would I stay again maybe!!!

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank coachfos_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2020

Absolutely loved our stay here. Great restaurant overlooking the pool and water. Pool is literally stunning and lots of chairs and lounges to chill on. The pool bar is also great! Would definitely stay again.

Room tip: Pool rooms
Date of stay: August 2020
    • Value
    • Cleanliness
    • Service
Thank brook2216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 27 September 2020

Thanks so much for the amazing review Brook! Glad to hear we exceeded your expectations. Looking forward to having you come visit again soon :)

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Reviewed 20 September 2020

I highly recommend staying at the Ville!

The Resort rooms are beautifully renovated in a fresh tropical style, which is reflected by the stunning view of magnetic Island situated outside the large glass windows.

The resort suite has views of both the Harbour (with fresh air filling the apartment via the verandah) and ocean/island view on the other side of the room.

The view of the European-style bougainvillea laced pool takes me back to pre-COVID summers spent in the Greek isles.

You’d be crazy to stay anywhere else in Townsville.

Date of stay: September 2020
Trip type: Travelled with family
Thank Caitiejane1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 20 September 2020

Wow! What an amazing review... Thanks so much Caitiejane1111!!! We're so happy to hear that you enjoyed your stay with us. Glad that we could give you a little slice of those Euro vibes ;)

Looking forward to seeing you again some time soon!

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Reviewed 18 September 2020 via mobile

We had a lovely experience at The Ville. We were in an Executive suite on the 18th floor with an ocean view. The bed was very comfy and the bathroom was clean and spacious. The bath was deep and long and there was good water pressure.
The Splash Bar had excellent food, and drinks were reasonably priced.
Staff were happy and attentive. We would stay again.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank 861debbief
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 20 September 2020

Thanks so much for taking some time to leave us such a lovely review 861debbief :) We're so pleased to hear that you enjoyed your stay with us. Hope you'll come and visit again soon.

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