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Reviewed 18 September 2020 via mobile

We had a lovely experience at The Ville. We were in an Executive suite on the 18th floor with an ocean view. The bed was very comfy and the bathroom was clean and spacious. The bath was deep and long and there was good water pressure.
The Splash Bar had excellent food, and drinks were reasonably priced.
Staff were happy and attentive. We would stay again.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank 861debbief
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 20 September 2020

Thanks so much for taking some time to leave us such a lovely review 861debbief :) We're so pleased to hear that you enjoyed your stay with us. Hope you'll come and visit again soon.

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Reviewed 30 August 2020 via mobile

We hosted a 30th birthday party at the ‘splash lawn’ area at The Ville. There’s a fairly large grassed area beside the pool which is set up as a casual drinks area. There’s a bar which services the lawn and pool. We had our own portion sectioned off for the party which had direct access to the bar. They set it up with seats and tables for everyone to sit at, with heaters if the weather is cold. If the weather is good it’s a great location for a casual group drinks session or a formal event. Food platters were all pre-ordered and the staff brought them out periodically throughout the event. The food was quite pricey but there’s no other option and given the convenience of how they do it, it’s decent enough to justify the price and the food was good.
We had a bar tab set up and arm bands for all attendees so all drinks from the party attendees get charged on to the tab which you fix up at the end - again, very convenient. You can make whatever drinks you want available to be charged to the tab.
They stored our cake for us until we wanted it and there’s a shift manager who comes around all night to keep the host updated on food/how much is on the bar tab etc.
All in all it was a great location and the service and staff assistance was quite good. The only issue would be if it’s raining - there’s no cover from the elements on the lawn area.
We had this party in the midst of the covid period so there was some restrictions in place for the venue but nothing impeded on the event. The Ville has a good handle on managing the restrictions so that impact to the public is minimised

Date of stay: August 2020
2  Thank robbies467
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 30 August 2020

Thanks so much for the great review robbies467! We're so pleased to hear you were so happy with your event. We'll pass the feedback on to our events team. They'll be thrilled to hear it!

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Reviewed 30 August 2020 via mobile

We arrived for a one night stay while travelling. Jane at reception was exceptional and offered an upgrade at no extra cost. Her smile and caring manner was so lovely.
The room was clean with a king size bed.
Although it was a cloudy day we had a great view of Magnetic Island and the pool area.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank nars20202020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 30 August 2020

Thanks for the amazing review nars20202020! So glad to hear you enjoyed your stay with us. We'll pass your feedback on to the team. Jane will be so happy to hear that she could make your stay extra special. Hope to see you back again soon.

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Reviewed 24 August 2020

As with many Aust casinos food and beveridge over priced and unfortunately it's a long walk to outside restaurants.
They were very strict with covid ID checks but it was very crowded and no social distancing withe people queued up in a bunch. Twice we received glasses with lipstick on them.

Rooms are well soundproofed and views fantastic and you can walk to Magnetic Is ferry - 200m
Do not use Amex cards as they charge 3.8% which is ridiculous and probably illegal.

Room tip: ocean view
Date of stay: August 2020
    • Rooms
    • Cleanliness
    • Service
1  Thank Aussiekiki
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 24 August 2020

Hi Aussiekiki - thanks for taking some time to leave us some feedback. We will pass it on to the relevant department managers to take on board.

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Reviewed 22 August 2020

Had a lovely lunch, staff were friendly, in general all was fine. When we return we will definitely return to visit gor a meal and the casino area. Location is on the Port side opposite the ferry terminal for Magnetic Island.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank juek2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
The Ville Resort-Casino, General Manager at The Ville Resort-Casino, responded to this reviewResponded 23 August 2020

Thanks for the great feedback juek2017! Looking forward to seeing you next time you come and visit.

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