We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
US$82
View deal
Free cancellation until 21/06/24
Priceline
US$81
View deal
Free cancellation until 21/06/25
Agoda.com
US$82
US$70
View deal
SAVE US$12
Free cancellation until 21/06/24
Hotels.comUS$74
Expedia.comUS$74
CheapTicketsUS$74
View all 16 deals
* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Nearby Hotels
Reviews (770)
Filter reviews
770 results
Traveller rating
204
296
143
61
66
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
204
296
143
61
66
Show reviews that mention
All reviews police station loading zone family suite nice room flinders street would stay again pleasant stay woolworths foyer cafes strand australia
Selected filters
Filter
Updating list...
4 - 9 of 770 reviews
Reviewed 3 January 2021

The carpets were thread bare, the walls were damp, the showers and taps were cold (the water running down the walls was warmer than the tap), the bed was uncomfortable, no hair dryer and toilet paper was thin as paper and the service was poor. Would not stay here again. Not sure where the 4 star comes from.

Date of stay: January 2021
Trip type: Travelled with family
Thank VicRoads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2021

Council garbage bin on 4th floor was the first indication and it was downhill from there. Filthy Executive room, especially carpet that urgently needed replacement. Bathroom unsanitary with blocked air con vent, hair on floor and dirty shower. No soap or soap dispenser in shower. Towels would not be accepted by charity...threadbare, Despite 3 trips to Reception, no WIFI access was possible. I met 2 other people in the dirty smelly escalator who had same experience and confirmed they would never stay there again.
A once only experience on New Years Eve 2020

Room tip: Do not stay there
Date of stay: December 2020
    • Value
    • Location
    • Service
Thank Consequential
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2020

The walls need a little paint job but other then that it was a good stay.
Other guests were pretty loud. I had a few people wriggle my door handle as they walked past which was really unsettling and put me on edge most of the night.
Not sure if they were checking to see if my door was locked or not or if they were just being rowdy.

Date of stay: December 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Naomi772w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2020

778219092

I wanted to surprise my partner for his birthday, when I saw the pictures and saw boats and water, I figured it was near there. No.. was in the middle of town, oh not to worry, we walked to the Strand. The state of the room, well what a joke.. the staff were friendly, the lobby smelt and the lifts were filthy. The level we stayed on had an unclean musky smell.. there was that much dust on the plastic plants we thought they had white leaves.. our room, well I left pictures .. only thing I couldn't show you was the smell, not very pleasant at all, just a cheap, dirty run down hotel.. need better management with an eye for wanting to impress stayers and have a decent upkeep of quality cleanliness!!

Date of stay: November 2020
    • Rooms
    • Cleanliness
    • Service
Thank Bob62Lee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2020

We had to check in after reception hours with a Mobile App to access hotel, this was verified with hotel staff. Upon arriving before 10pm unfortunately it did not give us access. We were informed by hotel staff there was no contact after hours if we had any issues. We had to book into another hotel as we had an early appointment the next day. After our appointment we returned back to the hotel as we were booked in for 4 nights. We explained to hotel reception staff we were unable to access our room with the mobile app and asked if we could be refunded for that night stay. We were told that they could not, we asked if there was a manager available. Where upon we were confronted with, I can only describe as a very rude, condescending, lack of emotion individual. Whos introduction was to reiterate the receptionist response as that it was her advice. She told us it was operator error, she was sick of people undermining her, she would not refund the night stay. We asked if we could speak to her manager and she informed NO as she was left in charge by the owners so they could play golf. She advised she wasn't going to continue the conversation. We attempted to explain although her receptionist was successful with our App to open the main hotel door, it didn't work for us and why would we at 10pm at night try and undermine the hotel to try and get a free night stay when we then had to book another hotel for $145.00. we did not ask for that cost just the cost of $85 as we could not get into our booked room with their App. There was no one to contact after hours as l'd asked earlier in the evening if we did have any issues, when we were on route to Townsville, and hotel staff advised there was not.We are deeply upset as we have never experienced the treatment we received from this hotel staff member in all our years of travel around this country and the world.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank amandadC8336MT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
View more reviews