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All reviews palmer street yacht club great location spa bath restaurants and pubs business trip secure parking magnetic island rooms are clean walking distance good size across the road a great place to stay central location would stay again marina facilities
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Reviewed 4 July 2019

it was adequate. I had a late check in and left early so I didn't have a great need for much, and didn't see many staff. I used the washing machine but there was no dryer. I thought it must of been a washer/dryer but there was no dryer so had to leave with my clothes all wet. I was travelling with my 18m old which I told them at booking on the phone but they allocated me a room with a disabled access shower so no bath and no enclosed shower so it was a bit unsafe and tricky trying to wrangle a wet slippery child who wanted to run all over the bathroom.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Getaway43100440250
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestTownsville, Manager at Quest Townsville, responded to this reviewResponded 9 July 2019

Dear Getaway43100440250

Thank you for taking the time to share your experience with us. We are dedicated to continually improving our service, so your feedback is greatly appreciated and your helpful comments will help us to continually improve the standard of facilities and services offered to all our guests.
I have had a look into the room type you stayed in and can confirm that the room contains a washer and dryer in one, we also provide operating instructions in the room. We do have rooms with a bath so I am unsure as to why you were allocated a room without a bath if this was a requirement when you booked as I am sure we would have allocated this to you or provided you with an alternate option if not available.
I trust you had a pleasant trip home and do hope to have you return again soon.

Kind Regards,
Ashlee & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

We were very disappointed as we requested single beds for a medical reason and were told on arrival we had to have a double. They did nothing to get us single beds, cleaning staff were very kind and got some blankets and one person slept on the floor.

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Julz516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestTownsville, Manager at Quest Townsville, responded to this reviewResponded 9 July 2019

Dear Julz516

Thank you for taking the time to provide your feedback as we are always looking for ways to improve our service.
We are sincerely concerned and apologise that we fell short on your expectations.
I have discussed your booking with our front desk team and and as they advised at the time of booking our rooms with single beds are subject to availability, unfortunately as we were fully booked we were unable to fulfill this request.
We are dedicated to continually improving our service, so your feedback is greatly appreciated, Your concerns have been taken very seriously and reviewed to see where we can improve.
We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind Regards,
Ashlee & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

We had an apartment on the second floor at the front of the complex and could hear the band playing at the pub across the road and people in the street. There was a gap under the locked door adjoining our room to the next one so the light shone through and we could clearly hear the people in the next room talking and laughing. Other than that the apartment was clean and had a nice view of the marina.

Date of stay: June 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank home51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestTownsville, Manager at Quest Townsville, responded to this reviewResponded 5 July 2019

Dear home51

We sincerely appreciate your feedback, as it provides us with the information needed to improve on the services we offer our guests.
Thank you for acknowledging the clean standard of our apartments. We are pleased to see that you enjoyed the view, it is however disappointing that noise surrounding your room and the impact this had on your stay. I apologise for any inconvenience this may have caused.
We do genuinely care about our guests' experiences when staying here with us and we are disappointed that you have left here not 100% satisfied.
We hope that we are afforded the opportunity to welcome you back to Quest Townsville in the near future.

Kind Regards,
Ashlee & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

Only there overnight for business. Check in was quick and simple and the staff were very friendly. Room was nice and clean and also a great view from the 7th floor. The only thing was i wanted to go out in my car that night but the car park was over filled so didnt want to eave and come back not being able to get a car park in the property.

Room tip: The view was great from the higher floors
Date of stay: July 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestTownsville, Manager at Quest Townsville, responded to this reviewResponded 5 July 2019

Dear 148GregS148

Thank you for taking the time to provide your feedback. We are delighted to see that you had a great experience.
Should you require accommodation in the future we would love the opportunity to welcome you back.

Kind Regards,
Ashlee & Team

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Reviewed 1 July 2019

Located right where I needed it and close to other amenities. Clean and tidy room, with plenty of space, easy access and a nice view. friendly and helpful staff. No complaints here. Recommended to others.

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank directorcia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QuestTownsville, Manager at Quest Townsville, responded to this reviewResponded 5 July 2019

Dear Directorcia

Thank you for taking the time to provide your feedback. We are delighted that you had a pleasant stay. We look forward to welcoming you back.

Kind Regards,
Ashlee & Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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