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Reviewed 18 April 2021

I'm away for weeks on end for business and the staff at the Mercure made me feel like home.
Great staff at reception and restaurant, the level of inclusivity was 10/10..Management have got the level of interaction between staff and customers very well balanced.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank nemosplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikola Murphy, Guest Services / Front Office at Mercure Townsville, responded to this reviewResponded 23 April 2021

Dear nemosplace,

We very much appreciate your comments regarding your stay at the Mercure Townsville.

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel and we were able to make you feel at home when away from home. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team.

Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us.

Sincerely,

Nikola Murphy
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2021

Location is very handy to most of Townsville.
The rooms are large and very comfortable if staying more than just overnight.
Parking and access is easy.
The restaurant provides good quality meals in a relaxed tropical setting. Nice appropriate music playing in the background
The pool area is very resort like
BUT the best part really is the staff they are very very good. very welcoming but very professional as well.

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank notgreynomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nikola Murphy, Guest Services / Front Office at Mercure Townsville, responded to this reviewResponded 23 April 2021

Dear notgreynomad,

We very much appreciate your comments regarding your stay at the Mercure Townsville.

We are delighted to read that you had a comfortable stay at our hotel. I will be sure to share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Nikola Murphy
Guest Service Manager

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Reviewed 10 March 2021

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Nikola Murphy, Guest Services / Front Office at Mercure Townsville, responded to this reviewResponded 23 April 2021

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 7 March 2021 via mobile

Staying in Townsville for a couple of nights the Mercure was a good choice. Although not perfectly positioned for the centre of town it does have some lovely surroundings being so close to the lakes and is only a 15 min drive to the waterfront. The room was basic but clean and well appointed for disability access. They could do with a little TLC. The pool is easily accessed but there is no shade at the height of the day. The staff were very helpful when we had any queries and the on-site Celsius restaurant offered some very tasty meals.

Date of stay: March 2021
1  Thank WayneAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2021 via mobile

If a warm welcome makes you feel good, these people know how to do it.
Couldn’t have asked for more.
The hotel itself it’s the the most glamorous, but hey, it wasn’t expected to be.
The rooms are adequate, even in the basic rooms & the restaurant does good food.
Maybe could have warned us we’d be sharing with the 2 football teams playing this weekend!! All good. Thanks for the hospitality.

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank melbad1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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