Stayed for one week for business in April 2020. When I arrived, there was a blackout due to a car wanting to park where there was a powerpole in a nearby street. Some other folk checking in at the same time were firing up at the staff who did their best to explain that it wasn’t their fault. The receptionist offered me an opportunity to stay elsewhere, but I chose to remain as I enjoy the Mercure experience.
My room faced the lake and provided ample room for working and unpacking. The bed was very comfortable with a wide variety of pillows; allowing me to adjust to my needs.
The room was cleaned very well, but could do with a lick of paint here and there as there were chips in the wall. The bathroom was also very well maintained and other than looking a bit tired, was well kept.
My one complaint was the cleaning service during the day; I came back one evening and found a mug with dirty water and utensils sitting on my sink in the bathroom. On another occasion, my bins weren’t emptied. This was rectified the following day, but still shouldn’t happen.
Overall, I will definitely come back as Townsville will be a regular destination for me today.More
- Free Wifi
- Free parking