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Reviewed 29 December 2020 via mobile

We stayed here for 6 nights, really impressed with the customer service which was excellent. It’s a beautiful hotel with a kids pool and a restaurant. Breakfast and kids meals were delicious, however the main meals were over priced and very average. Overall it was a good stay in a family friendly hotel. We would have appreciated a microwave or water in the room on arrival.

Date of stay: December 2020
Trip type: Travelled with family
2  Thank evanora22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 December 2020

we stayed here for a 50th for my other half.The staff were fantastic.
I had 10 rooms booked for the night plus 1 for another 7 nights for the inlaws. they really enjoyed their stay too. The restaurant is excellent. Very good sized feed for the money spent

Date of stay: December 2020
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Review collected in partnership with Accorhotels.com
Thank stuartkingston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2020

Fantastic Customer Service.
Lovely big Room
Great water Pressure for Shower.
Food always Divine.
Look after me like no other Hotel does.
Very impressive.
Best Hotel in North Queensland.
All staff ar e very good

Date of stay: December 2020
  • Trip type: Travelled on business
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Review collected in partnership with Accorhotels.com
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2020

Very nice hotel with lovel grounds and very helpful and friendly staff. It’s a bit out of town and there don’t appear to be any local buses to get into town, but Castletown Shopping Centre and several takeaway outlets are only a few minutes walk away. Our room was looked like it had been recently renovated and was small and rather dark but the bathroom was filled with light which was very welcome. There were lights inside the cupboards and with the cupboard doors open, the light level in the room greatly improved. Like many hotels, there were no shelves or drawers except in the bedside cabinets, so there was nowhere to store small items and folded clothing, so we had to live out of our suitcases for three days. We missed being able to sit outside, even though the verandah onto which all rooms opened was more than wide enough for a couple of chairs outside the rooms without impeding access in any way. All in all, a very pleasant stay.

Date of stay: November 2020
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Review collected in partnership with Accorhotels.com
Thank Brissiewoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2020

staff and meals were great staff couldnt have been more helpfull great spot to sit back and relax with family rooms were clean and tidy beds comfortable grounds and surronds were kept clean and with covid distances applied at all times

Date of stay: November 2020
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Review collected in partnership with Accorhotels.com
Thank bobnkain1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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