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Reviews (1 018)
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All reviews sugar shaker rooftop pool great location leagues club central location buffet breakfast centre of town across the road flinders street bed and pillows castle hill great place to stay comfortable stay magnetic island room service business trip walking distance
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Reviewed 9 May 2021

I really could not fault this hotel, from the efficient, pleasant reception staff to the spacious, well appointed and equipped room.
Excellent sea, Ross River and Magnetic Island views from the 18th floor room.
Delicious breakfast.
Close to all CBD shopping, transport and attractions.
Definitely stay again, if visiting Townsville in the near future

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Eric994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 11 May 2021

Dear Eric994,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay with our hotel's central location, spacious rooms, great views and delicious meals, especially our efficient and pleasant reception staff.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2021

I was here two nights. I chose the hotel because: it had a good location - I was walking from the train; it had great deals on their website - I got a breakfast and a dinner; it has great views. The breakfast was great - a served buffet. Dinner was good. The pool was delightful. I walked up Castle Hill from the hotel - easy to get to the base. I'd stay here again.

Date of stay: April 2021
    • Value
    • Sleep Quality
    • Service
Thank RedPuffins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 11 May 2021

Dear RedPuffins,

Thank you for taking the time to write your very complimentary review.

It was so nice to read all the lovely things you experienced during your stay, especially the hotel's central location with great views and meals.

We look forward to welcoming you back soon.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 5 May 2021

Great customer service, friendly staff always willing to help out with any requirements. Food was also good & the breakfast buffet was amazing, I'll definitely come back again when I need to stay in a hotel.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank damienhoffrichter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 11 May 2021

Dear Damienhoffrichter,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with our amazing meals, and that you found our team friendly and helpful.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 3 May 2021

Staff so accomodating friendly,
Food & coffee awesome.
Rooms clean & has everything you need. Location amazing we had the markets at door step on Sunday, Woolworths few doors down. Over all fabulous highly recommend

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Debbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear Debbie B,

Thanks so much for your 5 star review and recommendation. I'm so pleased that you enjoyed your stay with awesome meals, clean rooms and the hotel's central location, and that you found our team accommodating and friendly.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 2 May 2021 via mobile

We were looking for an overnighter in Townsville to break up our trip from Melbourne to Magnetic Island. Just needed to be quiet and comfortable and within walking distance of the passenger ferry. Grand Chancellor filled the bill perfectly. Comfortable room, very nice buffet breakfast and the staff we met were all top notch. We will be back again on our return from Maggie!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank BlackBeard2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear BlackBeard2021,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you liked our comfortable rooms, buffet breakfast and that you found our team top notch.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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