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Reviewed 2 May 2021 via mobile

We were looking for an overnighter in Townsville to break up our trip from Melbourne to Magnetic Island. Just needed to be quiet and comfortable and within walking distance of the passenger ferry. Grand Chancellor filled the bill perfectly. Comfortable room, very nice buffet breakfast and the staff we met were all top notch. We will be back again on our return from Maggie!

Date of stay: May 2021
Trip type: Travelled as a couple
1  Thank BlackBeard2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear BlackBeard2021,

Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you liked our comfortable rooms, buffet breakfast and that you found our team top notch.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2021

We were very happy with the hotel, in particular the views from the room and balcony and also the friendliness and helpfulness of all the staff.
Breakfast was reasonable for the price and having a basic gym and rooftop pool, added to the overall value of the stay.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ksonss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear ksonss,

Thank you for taking the time to write your complimentary review. It was so nice to read all the lovely things you experienced during your stay, especially the views from your room, breakfast, and our friendly and helpful staff that we pride ourselves on.

We look forward to welcoming you back soon.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 27 April 2021

Comfortable king size bed, lovely staff, yummy breakfast and nice little bar. Happy hour is good They have everything you need there including a gym and roof top (20th floor) pool you are close to shops, restaurants etc also.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank streeterhm82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear streeterhm82,

Thanks so much for taking the time to share your very complimentary review. It was pleasing to read you enjoyed your stay with our hotel's central location, comfortable beds, lovely staff, yummy breakfast and happy hour.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 26 April 2021 via mobile

Bathroom mould disgusting, luke warm water, bathroom door wouldn’t shut, poor housekeeping, breakfast food very average, staff poorly trained and not professional, guest laundry filthy... there is no way anyone could call this place 4 stars. Just don’t stay here!!!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank A6313XXbrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear valued guest,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel Manager so that he can investigate this issue further.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 26 April 2021

Stayed there for a football game so Ideal location and walking distance to stadium and leagues club. Most places have a complimentary carpark which HGC doesn't. The buffet breakfast in the mornings were great and restaurant staff very helpful.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lachlanrohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear lachlanrohan,

Thank you for taking the time to write your very complimentary review.

It was so nice to read all the lovely things you experienced during your stay, especially the hotel's ideal location, our great breakfast, and our helpful associates.

We look forward to welcoming you back soon.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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