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All reviews sugar shaker rooftop pool great location leagues club central location buffet breakfast centre of town across the road flinders street bed and pillows castle hill great place to stay comfortable stay magnetic island room service business trip walking distance
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Reviewed 27 April 2021

Comfortable king size bed, lovely staff, yummy breakfast and nice little bar. Happy hour is good They have everything you need there including a gym and roof top (20th floor) pool you are close to shops, restaurants etc also.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank streeterhm82
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear streeterhm82,

Thanks so much for taking the time to share your very complimentary review. It was pleasing to read you enjoyed your stay with our hotel's central location, comfortable beds, lovely staff, yummy breakfast and happy hour.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2021 via mobile

Bathroom mould disgusting, luke warm water, bathroom door wouldn’t shut, poor housekeeping, breakfast food very average, staff poorly trained and not professional, guest laundry filthy... there is no way anyone could call this place 4 stars. Just don’t stay here!!!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank A6313XXbrookes
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear valued guest,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel Manager so that he can investigate this issue further.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2021

Stayed there for a football game so Ideal location and walking distance to stadium and leagues club. Most places have a complimentary carpark which HGC doesn't. The buffet breakfast in the mornings were great and restaurant staff very helpful.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lachlanrohan
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear lachlanrohan,

Thank you for taking the time to write your very complimentary review.

It was so nice to read all the lovely things you experienced during your stay, especially the hotel's ideal location, our great breakfast, and our helpful associates.

We look forward to welcoming you back soon.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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Reviewed 26 April 2021

Staff service was very good. Their location suited me perfectly and is excellent. Bed was really very comfortable. But some areas are showing their age. Food at restaurant was excellent as well as the staff there.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stubby_deb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear stubby_deb,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our hotel's excellent location, our comfortable beds, our meals and our staff service.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

Staying over the weekend and the hotel is full to capacity. No housekeeping available on Sunday or Monday. That’s an example of management being very cheap. You’ve taken payment, no doubt some rooms sold at a premium yet you can’t provide a service for two days? Here’s a little reminder, you’re a hotel!! If you can’t operate properly over a holiday period then you’re really not trying very hard are you. This is clearly nothing more than about higher wages.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Andyoz
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear Andyoz,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our Housekeeping service during the Anzac Day long weekend.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel Manager so that he can investigate this issue further.

We hope that you do stay with us again in the future, so that we can have another chance to serve you better.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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