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Reviewed 26 April 2021 via mobile

Bathroom mould disgusting, luke warm water, bathroom door wouldn’t shut, poor housekeeping, breakfast food very average, staff poorly trained and not professional, guest laundry filthy... there is no way anyone could call this place 4 stars. Just don’t stay here!!!

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank A6313XXbrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear valued guest,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel Manager so that he can investigate this issue further.

We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2021

Stayed there for a football game so Ideal location and walking distance to stadium and leagues club. Most places have a complimentary carpark which HGC doesn't. The buffet breakfast in the mornings were great and restaurant staff very helpful.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank lachlanrohan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear lachlanrohan,

Thank you for taking the time to write your very complimentary review.

It was so nice to read all the lovely things you experienced during your stay, especially the hotel's ideal location, our great breakfast, and our helpful associates.

We look forward to welcoming you back soon.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2021

Staff service was very good. Their location suited me perfectly and is excellent. Bed was really very comfortable. But some areas are showing their age. Food at restaurant was excellent as well as the staff there.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank stubby_deb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear stubby_deb,

I appreciate you taking the time to share your feedback after your recent stay. It was pleasing to read you enjoyed your stay, particularly our hotel's excellent location, our comfortable beds, our meals and our staff service.

We look forward to welcoming you back on your next visit to Townsville.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

Staying over the weekend and the hotel is full to capacity. No housekeeping available on Sunday or Monday. That’s an example of management being very cheap. You’ve taken payment, no doubt some rooms sold at a premium yet you can’t provide a service for two days? Here’s a little reminder, you’re a hotel!! If you can’t operate properly over a holiday period then you’re really not trying very hard are you. This is clearly nothing more than about higher wages.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Andyoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear Andyoz,

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to our Housekeeping service during the Anzac Day long weekend.

We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Hotel Manager so that he can investigate this issue further.

We hope that you do stay with us again in the future, so that we can have another chance to serve you better.

Kind regards,

Nick Nguyen, Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2021

I would like to provide my highest commendation and deepest thanks for the wonderful Hotel Grand Chancellor and the Staff. I cannot say enough good things about these lovely people and the magnificent place. (I was a long-term resident there, nearly 2.5 years, and left only because I had to move to another city.) Let me tell you about a few reasons why this hotel is so wonderful, although I could write for pages. First, and perhaps most important, are the people. The staff are incredibly kind, dedicated, hard-working, helpful, and all-around amazing. They knock themselves out to make sure people are happy and well looked after at the hotel. They also are constantly smiling, cheerful, energetic, and enthusiastic to help. They make each guest feel like the most treasured guest in the world. Second is the place. As an engineer who specialises in buildings and healthy indoor environments, I can tell you that this hotel is the best of the best. The rooms and facilities are meticulously and perfectly clean, and the building is superbly and impressively maintained. The views are also spectacular - overlooking the city and the Great Barrier Reef. The fresh ocean air comes right into your room over your private balcony. And the hotel is 100% non-smoking. You won't find that in other hotels in Queensland. Third, is the location. It is ideal. The property is situated right in the middle of the CBD, and everything you need is just a short and pleasant walk away. It's also just a short hop away from all the major attractions and facilities in Townsville. Finally, this hotel is a vacation destination in and of itself. It's great for all kinds of travellers and trips - for singles, couples, and families - and for holiday, business, or long term. Once you come, you won't want to leave!

Date of stay: March 2021
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Anne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nick Nguyen, Guest Services / Front Office at Hotel Grand Chancellor Townsville, responded to this reviewResponded 3 May 2021

Dear Anne,

Thank you so much for your beautiful words. You have always been kind to everyone around and have become an incredible friend of the HGCT team. Your passion and your smile have motivated everyone here everyday.

We appreciate your friendship, your kindness and your time staying with us. We wish you all the best and we look forward to welcoming you back again the near future.

Kind regards,

HGCT Team

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