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Traveller rating
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All reviews palmer street great location ribs and rumps bedroom apartment full kitchen across the river great place to stay reception staff pleasant stay great facilities good size the ground floor would stay again walking distance washing machine and dryer business trip magnetic island
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19 - 24 of 824 reviews
Reviewed 15 March 2021

Excellent location, good size apartments. Great for families or couples if you want extra space and cooking facilities. Also lots of restaurants within walking distance so you don't have to cook if you don't want to.

Date of stay: March 2021
    • Value
    • Rooms
    • Cleanliness
Review collected in partnership with Minor Hotels
Thank nik392021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Owner at Oaks Townsville Gateway Suites, responded to this reviewResponded 11 April 2021

Dear nik392021,
Thank you for choosing to stay with us at the Oaks Gateway Suites and leaving us your valuable feedback.
I am glad to read that you have enjoyed your overall stay with us.
Look forward to seeing you next time you travel to Townsville.
Kind regards,
Alagu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2021

Great location central to everything.
Clean, spacious rooms with easy parking

Friendly and helpful staff make the choice to stay here again
Would recommend to anyone looking to stay long or short duration

Date of stay: March 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank annettewallace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Owner at Oaks Townsville Gateway Suites, responded to this reviewResponded 11 April 2021

Dear annettewallace,
Thank you for choosing to stay with us at the Oaks Gateway Suites.
We appreciate the time you have taken in reviews us. I am glad to read that you have enjoyed your stay and liked our location & Cleanliness in particular.
Look forward to seeing you next time you travel to Townsville.
Kind regards,
Alagu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2021

Fridge didn’t work.
Bed was awful.
They’d cancelled our booking the day before because I had asked what their cancellation policy was due to roads being cut from flooding.
No car parks until staff moved their cars.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank kateC853NL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Owner at Oaks Townsville Gateway Suites, responded to this reviewResponded 24 February 2021

Dear kateC853NL,

Thank you for taking the time to review us.
Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,

Alagu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021

Stayed at oaks for two nights for the price of $302, first impression wasn’t that great from the front desk staff very rude and full of attitude. The car park below had nearly no room for anyone staying there to park it was basically set up for owners or residents, up in the room there was one tiny bottle of body wash enough for ONE person not two glad we bought our own! The room was dusty and not very clean the air conditioners hadn’t been serviced since 2015! No mini bar? And the shower head was very tiny not very romantic for couples. Won’t be staying again for that price

Date of stay: February 2021
    • Location
    • Cleanliness
    • Service
Thank ar2334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Owner at Oaks Townsville Gateway Suites, responded to this reviewResponded 19 February 2021

Dear ar2334,
Thank you for choosing to stay with us at the Oaks Gateway Suites.
We appreciate the time you have taken in reviews us. I am very disappointed to read that we have failed to impress you on your special trip.
Please accept my sincere apologies for any inconvenience caused.
Kind regards,
Alagu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2021 via mobile

Stayed in a studio room 210B on the second level where pool,and gym is located. No kitchen facilities but they do supply you with sink, kettle, cutlery and plates if you bring in food. Some basic tea/coffee sachets and small milk as expected.
There is a shower over the bath, but bathroom very roomy.
There is a communal washing machine and dryer on the this level but didn't use as it was short stay.
Walking distance to a few eateries but still a few places not open due to covid, we ended up in the Strand most occasions.
The pool is lovely and gym basic with treadmills, rower, bike and basic cable machine. Gym has has no ongoing cooling so in the middle of summer you need to go in to turn it on 2hrs before you're ready to work out so room temp can drop to make it comfortable to use the cardio machines.
Would stay here again if we had the same great deal on price.

Date of stay: January 2021
Trip type: Travelled on business
Thank AGhoncho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager, Owner at Oaks Townsville Gateway Suites, responded to this reviewResponded 14 February 2021

Dear AGhoncho
Thank you for choosing to stay with us at the Oaks Gateway Suites.
I am glad to receive your honest and comprehended feedback. Our one-Bedroom apartment onward are facilitated with a full size self-contained kitchen, internal laundry, separate bedroom, open layout living area and balcony.
I have taken your valuable feedback and ensure the team have received your feedback.
Look forward to seeing you next time you are in Townsville.
Kind regards,
Alagu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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