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All reviews palmer street magnetic island washing machine quiet end studio apartment full size fridge self contained cooking facilities quiet location down stairs great place to stay business trip nice room comfy bed air con laundry facilities car parking
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Reviewed 18 September 2020 via mobile

Studio unit with kitchen and laundry facilities made our stay in Townsville feel like home away from home. Location of the hotel is at the very end of Palmer St, away from the hustle and bustle. Good walk views of the marina past through restaurants and hotels. Good 14 minute walk to the main CBD in Flinders St, 28 minute walk to the Strand and 30 minute walk to the Casino. Did walking and driving to explore the city as the hotel offers carpark facilities for hotel customers. Check in and out was effortlessly friendly and polite. The only complaint I have which does not affect my strong recommendation of this hotel is I booked for 3 days with limited housekeeping but housekeeping did not occur even for once throughout my entire stay.

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank gwattya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager Oaks M, General Manager at Oaks Townsville Metropole Hotel, responded to this reviewResponded 30 October 2020

Thank you sincerely for your valuable feedback and for choosing Oaks Townsville Metropole. We hope to see you again!
Kind regards,
Oaks Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2020

Great location, helpful staff but the room is nothing out of the ordinary. We booked the room on a last minute deal, otherwise paying $150 and upwards for a one bedroom unit is expensive. The one bedroom unit we were in needs renovating and the premises needs garden maintenance. The gym needs a TV. If you are planning on eating in any of the restaurants or cafes that are in Palmer Street, book ahead. There a very few restaurants and those that re available are very busy. For breakfast the nearby restaurant is very busy and quickly books out.

Date of stay: September 2020
Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager Oaks M, General Manager at Oaks Townsville Metropole Hotel, responded to this reviewResponded 30 October 2020

Thank you sincerely for your valuable review and for choosing Oaks Townsville Metropole. We are sorry to hear there were negative aspects of your stay and will use your feedback to do better moving forward. We hope to see you again!
Kind regards,
Oaks Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 August 2020 via mobile

Booked in to here last minute to break up our trip up the coast. First room we were allotted hadn’t been cleaned. Reception was very apologetic and we were upgraded to a higher floor. View was fantastic. Room was so so. Bed was big and comfy. Kitchen is basically 10cm from your bed- way too close. Cleanliness was patchy, especially kitchen utensils. Loved the location and view but not sure if I would stay here again- really was nothing special for the price.

Date of stay: July 2020
Trip type: Travelled as a couple
Thank Kaeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager Oaks M, General Manager at Oaks Townsville Metropole Hotel, responded to this reviewResponded 30 October 2020

Thank you sincerely for your valuable review and for choosing Oaks Townsville Metropole. We are sorry to hear there were negative aspects of your stay and will use your feedback to do better moving forward.
Kind regards,
Oaks Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2020

We stayed here two nights but could have stayed there a week quite comfortably. Great kitchenette with built in hot plate, microwave and fantastic fridge. Plenty of cupboard space and power points. We were on the 5th floor and had a nice outlook, either side is ok. Our only complaint is why anyone would put a window in the bathroom to the bedroom/living area. It had a blind which we had to fix. Anytime the bathroom was used through the night the light in there lit up the whole room, dumb. A nice comfy couch in the the lounge too. It was clean but I found big crumbs like a biscuit on the shelf of the coffee table which was quite unacceptable especially at this time of COVID. Maybe someone should go through and do spot checks on rooms all over

Date of stay: August 2020
Thank PRICEY2830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager Oaks M, General Manager at Oaks Townsville Metropole Hotel, responded to this reviewResponded 30 October 2020

Thank you sincerely for your valuable review and for choosing Oaks Townsville Metropole. We are sorry to hear there were negative aspects of your stay and will use your feedback to do better moving forward. We hope to see you again!
Kind regards,
Oaks Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2020

This hotel would be great for business trips or guys working away from home. Not a couples weekend away. Our balcony overlooked a dirty roof-this was a downer for me. No view at all - just a roof. Rooms were clean and nice with some small signs of wear. Room not serviced during our stay but the big shout out goes to cleaning staff-super friendly. Desk staff were nice.

Date of stay: August 2020
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Thank csknhack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Manager Oaks M, General Manager at Oaks Townsville Metropole Hotel, responded to this reviewResponded 30 October 2020

Thank you sincerely for your valuable feedback and for choosing Oaks Townsville Metropole. We hope to see you again!
Kind regards,
Oaks Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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