We stayed at Holiday Holiday from 14 to 17 Feb 2020 in a 3 bedroom apartment.
Our room was Level 18, room 1181.
It needs to be stated straight up that this is a hotel in a hotel. The accn was actually at the Mantra, which would have been handy to know when looking for the accommodation. And to make it even easier, Reception is off site. Is that easy to locate, of course not, and instructions to get there were even worse.
Finally located reception, and I was required to leave a $500 deposit, I understand that requirement for a bunch of schoolies, but a family, really???? Then there was the long convoluted description just to get to the carpark. By this time 1 1/2 hours in just trying to book in, I had steam coming from my ears. Consequently I did not listen to the instructions properly and ended up trying to get into the wrong carpark. Frustrated, yes I was.
We had two keys, with the right room number, but the wrong level on the tag. Didn’t even state the tower we were in.
Finally we got to our room and there was a distinct aroma of urine. I did not bother complaining to the staff. We bought a $30 candle and burnt that for the three days to disguise the smell.
Lessons learnt from this experience.
We will always ensure that we do not book a hotel in a hotel and if reception is not on site we will not book it.
Would we stay with Holiday Holiday again? Most definitely not. On a Friday afternoon after having travelled 2 hours to get there then spending an hour and a half locating reception and checking in, it was not how we planned our weekend.
First off. It should be noted that this is 1 apartment located within another property (Peppers Soul Surfers Paradise). Hence you will not receive any housekeeping, or be entitled to the same service as guests who actually book through Peppers.
That being said, booking through Holiday Holiday essentially meant that we were 'temporary residents' of the property and hence, can still utilize the facilities.
Location wise it's fantastic. Right next to the beach, and meters away from the main strip of Surfers Paradise.
Apartment was clean and modern with all the basic necessities. Bathrooms were great. Rooms were cozy, and the living room was spacious as well. Parking was plentiful and complimentary as well (accessible by the same room access key card)
All in all, would stay back here again if i needed a 3-bedroom apartment to accommodate my needs!
Renting at Soul through Holiday Holiday was so much cheaper than renting through Peppers directly. We stayed Soul Level 9 and the apartment was wonderful. From the moment we got to the door, which was decorated with a wreath (what a nice touch) The inside was spotless and lots of kitchen items. Appliances great quality, a view to die for and the building is all around superb. The outdoor BBQ's are luxury dining as well. The staff at Holiday Holiday are a credit to the company and are exceptionally professional and super fast at getting back to any queries that we had. We will be staying with them again!
As regular guests of the stunning Soul apartments through Peppers Group we thought we would try the Holidayholiday run apartment 5005b and we were completely dissapoointed with the state of the apartment, not clean - hair throughout the apartment, sofa that smelled, kitchen stools that were completely worn, the very high standard of Peppers was not consistent here and we will not be using Holidayholiday again.
We stayed in unit 5005B. The unit was exceptional it had everything you could want and wonderful views. Everything was clean. If i had to complain about something it would be people in the next unit coming and going banging doors and yelling and children crying but this settled at night. I would recommend this unit to others. It is close to resturants and shopping. The staff at Holiday Holiday were pleasant and made me feel welcome when i picked up the keys and explained everything in detail.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||People with disabilities|
|Older travelers||Families with young children|