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Reviews (1 267)
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All reviewscaravan parkcoconut resortensuite cabinluxury villasun lagoonjumping pillowpancake breakfastaqua aerobicsfree pancakeoutdoor cinemasplash water parkgarden poolkids activitiesgrey nomadsgreat place for kidstable tennisfamily holiday
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175 - 180 of 1 267 reviews
Reviewed 5 April 2018

Bathroom shower grout was mouldy, needs bleach (I peeled some off with my fingernails). It happens every time we stay, will bring my own bottle of bleach next time. Loved the fact you supplied detergents, toilet paper etc. rest of the facilities were exceptional!

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Ketta2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 April 2018

Dear Ketta,

Thanks for the review. Please let us know next time if there is any issue we will jump onto it straight away. So delighted to read you enjoyed all the facilities.


Richard Yazbek
Resort Manager
cairnscoconutmgr@ingeniaholidays.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Pretty much everything you need to ensure kids (and dads who hate going to the shops) have a lovely holiday too. Easter week was great; so many kid-focused activities, the favourites of which were the petting zoo and the Easter Bunny's arrival by helicopter. Evening movies on the big screen were also a lovely way to wind down before bedtime. Not cheap, but certainly good.

  • Stayed: March 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank Monica361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 April 2018

Dear Monica361,

Thanks you for highlighing some of the amazing activities we had over the Easter period. Having the Easter Bunny land in the park by helicopter was certainly a highlight for everyone here. Hope to see you again soon.

Richard Yazbek
Resort Manager
cairnscoconutmgr@ingeniaholidays.com.au

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Reviewed 3 April 2018

Fun filled and easy to relax. Loads of kids entertainment, great park facilities. Our luxury villa was a little dated. The blanket for the main bed was not clean, our dishwasher did not work nor did our convection oven. I feel that the staff in general were not as happy as they used to be and the cleanliness is not up to the standard that I have experienced in the past. Overall we do love visiting Coconuts it is a great family getaway. The pools are great and the waterpark has had an upgrade.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Chelsea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 April 2018

Dear Chelsea,

Thanks for taking the time to write this review. We are in fact upgrading many cabins and have new villas being built. We have passed on all the details noted above to Maintainence and Houskeeping. We are building a new super slide that will be ready in June 2018.

Richard Yazbek
Resort Manager
cairnscoconutmgr@ingeniaholidays.com.au

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Reviewed 2 April 2018

my family and i 2 adults and 2kids stayed at the park for a 3 day stay over the Easter period and the kids and ourselves had a great time in and around the park facility's. only thing we couldn't do was connect to Wi-Fi.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tpeac0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 April 2018

Dear tpeac0ck,

Great to see you and all the family had a wonderful time. Sorry to see you could not connect to our free WiFi service. Hopefully we will see the family in the near future.

Richard Yazbek
Resort Manager
cairnscoconutmgr@ingeniaholidays.com.au

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Reviewed 1 April 2018 via mobile

We have been staying here in a caravan since August 2017 and are still here...its now April. We have loved this park. Is one of the best we have stayed in whilst travelling for the last 4 years. Staff are wonderful from the office staff, cleaners and ground staff.
Loved doing water aerobics with Carla. She is such a lovely lady and her classes are the best I've been to. Thank you Carla and all staff at Coconut Ingenia for making our stay here so memorable

Stayed: August 2017, travelled as a couple
Thank Kellyvil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CCHRManagement, General Manager at Ingenia Holidays Cairns Coconut, responded to this reviewResponded 6 April 2018

Dear Kellyvil,

Thanks for taking the time to note how much you enjoyed out park. Carla does do an amazing water areobics. So happy to see you enjoyed your stay.

Richard Yazbek
Resort Manager
cairnscoconutmgr@ingeniaholidays.com.au

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