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Reviewed 28 June 2018 via mobile

My partner and I had the opportunity to stay here mid week and wow, what an experience! We are Sydney locals but wanted a night away from home. It was a fantastic break, we were treated like VIP’s from the moment we checked in. The staff were great & friendly, offering assistance with our bags and asking if there was anything they could do during our stay. There was even someone at the elevators offering assistance with our bags when we were on our way to check out! The room was clean and perfect for my partner and I, the views of the harbour were amazing. We had dinner at Fat Noodle which is in the Star and also had breakfast at Harvest Buffet. We didn’t even need to leave the complex! The gentlemen at check in told us that they just renovated the lobby, it looks fantastic!!! 5 Star and world class. Very happy my partner and I chose to stay here - wish it could have been longer. Thanks Astral!!

Stayed: June 2018, travelled as a couple
Thank lizsimpson001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at Astral Tower and Residences, responded to this reviewResponded 7 July 2018

Dear bbschings,

Thank you for taking the time to let us know about your recent stay and for your wonderful 5 out of 5 rating.

We're delighted that we could treat you to the VIP experience whilst you were with us. Our friendly staff are always happy to assist our guests where possible.
It's a thrill to read that you loved our new lobby space and the vast array of food and beverage options we have on offer.

We hope that you'll be back to stay with us again in the future.

Kind Regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

We stayed in the Star suite of Astral residences. The best hotel suite room I've ever been in Sydney!!! The facilities are good though they are having renovation at the lobby. The room is excellent! Luxury amenities! Branded toiletries to name one! I will really recommend their premium/start suite room! Heated pool is a plus during winter! I will definitely come back! The breakfast is alright obviously not much food compared to lunch time.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank outofthecountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at Astral Tower and Residences, responded to this reviewResponded 7 July 2018

Dear outofthecountry,

Thank you for reviewing your recent stay at Astral Tower and Residences.

We're thrilled that your had a wonderful stay and enjoyed our Star Suite with L'Occitane amenities.
Our new lobby spaces have recently been revealed and we are excited to share them with our guests.

We're delighted you'll be back and look forward to welcoming you back on your next stay with us.

Kind Regards,
Jessica

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Reviewed 27 June 2018 via mobile

Group of 7 plus two very small children. We were given two rooms one in the tower and one in the residences. Staying nearly a week straddling the weekend. Check in staff didn’t seem to know what they were doing. One of the lifts in the residence wing was broken and remained out of use by the time we left. We asked for a microwave (to heat up baby food) but were questioned why it was required! The weekend was terrible we had a hens night in the room next door complete with a stripper “policeman” and the lifts were full of rowdy drunks. The room we had in the tower wing was nice and spacious. The lift however would only go to level 1 and had to drag bags down the escalator. When checking with staff on the best way to get to around they didn’t seem to know anything or the weekend arrangements for the tram. My view is that the hotel does not need to try hard as they are above the casino. For the price paid you could get better service and comfort elsewhere. And this place is not suitable for families especially on the weekends.

Stayed: June 2018, travelled with family
Thank cpr2exs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at Astral Tower and Residences, responded to this reviewResponded 7 July 2018

Dear cpr2exs,

Thank you for taking the time to provide feedback on your experience with us.

We strive to provide a comfortable stay for all our guests and are disappointed that we did not meet your expectations during your stay.

We would love to connect with you personally to discuss your stay. If you would like to do so, please send your contact details through to StarAstralAssistantManagers@star.com.au and we will reach out to you directly.

Kind Regards,
Jessica

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Reviewed 27 June 2018

A girlfriend & I were sharing birthday weekend away, overnight stay and Book of Morman show. We got upgraded to a 2 bedrrom apartment from a King Twin Room. Beautifully renovated, modern and spacious. Only thing was the pool attached to this part of the complex a bit of a walk and overrun by kids. We could see a lovely adult pool below us but not accessed from this tower.

Stayed: March 2018
Thank ledell2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at Astral Tower and Residences, responded to this reviewResponded 7 July 2018

Hi Ledell2016,

Thank you for taking the time to let us know about your recent stay with us.

We hope you and your girlfriend had a fantastic birthday celebration and we appreciate you choosing to stay with us for this special occasion.
It's wonderful to learn that you enjoyed your room and we appreciate your feedback with regard to our pool area.
The adults only pool you could see from your room belongs to our sister property.

We do hope that you will allow us the opportunity to welcome you back to Astral Tower and Residences in the future.

Kind Regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2018

The rooms of this hotel are really well appointed. No expense spared and the amenities are fantastic.

The only thing you do need to be aware of is, the lobby is undergoing renovations so there's a bit of chaos.

When I check out on June 22nd in the morning, having a large suitcase I wasn't able to reach the lobby directly. I had to carry my bags down a flight of escalators.

This will eventually get resolved but do bear this in mind if you're carrying a lot of luggage or require assistance etc.

Other than this one minor, this hotel is spot on!

  • Stayed: June 2018, travelled on business
    • Location
    • Rooms
    • Service
Thank APWithane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Star_Management, Manager at Astral Tower and Residences, responded to this reviewResponded 7 July 2018

Hi APWithane,

Thank you for taking the time to review your stay and for your wonderful five out of five rating.

We are delighted you had a fantastic stay and enjoyed the room.
We have recently opened our new lobby area and we are always happy to assist our guests.
Please do not hesitate to contact us in future so that we can assist you with bringing your bags to the lobby for you.

We look forward to welcoming you back to stay again in the future.

Kind Regards,
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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