This hotel is in a great, lovely location very friendly and polite staff. Beds were very comfortable and the pillows were nice. Bathroom need cleaning attention specially the skirting. Would recommend to stay More
- Free Wifi
This hotel is in a great, lovely location very friendly and polite staff. Beds were very comfortable and the pillows were nice. Bathroom need cleaning attention specially the skirting. Would recommend to stay MoreShow less
Thank you for your feedback.
We know how important a good night’s sleep is when you are staying away from home. We endeavour to create the perfect room and atmosphere for all our guests in their time away from home.
Regarding your comment about the bathroom; it is unfortunate to hear that everything was not perfect, however housekeeping and maintenance have been notified and the issue has been rectified. Hopefully this minor detail did not diminish any enjoyment from your stay.
We are very lucky to have such an excellent location in the heart of Surry Hills and it is always touching to hear compliments towards our staff who work very hard to ensure you have the best possible stay in Sydney.
Thank you once again for staying with us and for your feedback, we look forward to welcoming you back in the future.
I had the occasion to stay overnight - my room was spacious and had a great view of city and surrounds- could even see the Opera House. The bed has the most comfortable mattress I have ever slept on so a great night sleep was had. Breakfast was self service and the pancake machine was amazing -thoroughly recoomend this hotel
Thank you for your glowing feedback.
We are pleased to hear that you enjoyed your stay with us. Sydney’s cityscape is breathtaking, day or night, and it is even more special when you can experience from the comfy cloud of a Cambridge mattress.
It is very pleasing to hear that you enjoyed all aspects of your stay and Flap-Jack (our pancake machine) sends his regards, he works very hard every morning to make sure that everyone is well fed and starts each morning the right way!
Thank you to the Cambridge team for a wonderful stay. Having stayed at the Cambridge several times it is always so pleasing to experience their genuine friendly service with extremely high standards. The rooms are immaculate and the team are always so attentive.
Hi Nick J,
Thank you so much for your generous feedback.
We are very pleased to hear you are a returning guest and that you have experienced many excellent stays with us. Our staff pride themselves on their ability to create a home away from home for our guests and they will be ecstatic to know they have another satisfied guest in you.
We look forward to hosting you again in the future,
Whilst not the most beautiful looking hotel from the outside this property is the epitome of the phrase "you can't tell a book by its cover".
Upon entering the hotel you are treated to the most outstanding level of service.
The reception staff are there to pamper to your needs without being obtrusive. They establish an understanding of the guest need and ensure those criteria are met, plus some.
My room was a one bedroom Queen suite that was quite spacious. Unfortunately the bathroom was too small and quite claustrophobic. The shower door could not be operated without the bathroom door being closed and entry to the shower was so narrow I had to turn side on to enter.
The housekeeping staff on cleaning my room the first morning left it as though I was checking in for my first night. Nothing was out of place and everything had been replenished, including items I would normally expect to be left.
On entering and leaving the hotel not once was I not acknowledged by one or more of the staff.
My stay also involved a function event held in the hotel. The only way I could describe the banquet staff is excellent and beyond reproach. Aside of placing plates on the table in front of me I never knew they were there. However wine was always available on the table, water jugs were refilled and empty glasses were replaced. The food quality was excellent and presented beautifully. From what I could gather at no stage was there a delay in the food being served on time.
Breakfast, whilst not having the extent and range you may find in luxury hotels, had a variety of foods that would satisfy the majority of tastes. Once again the staff were attentive and inconspicuous.
On check out there was no delay at the front desk. The staff were attentive and thorough to the detail of the stay.
Thank you for sharing your lovely feedback with us. We are very pleased to hear you enjoyed your stay with us and that our staff made your experience extra memorable.
We strive to provide excellent service and cleanliness and it’s great to know you experienced this throughout your stay. It is pleasing to hear that all the positives of our reception and housekeeping services were continued through to your function.
These glowing comments have been passed on to the staff members that were on duty during their stay, I know it will bring a smile to their faces.
We are sorry to hear the configuration of the bathroom was a bit awkward. We have sent maintenance to check that all the doors are working properly and nothing was jammed during your stay. It is positive to hear that despite this small inconvenience that your stay was till enjoyable.
Thank you once again for all your comments and taking the time to acknowledge all the hard work we put in to making sure all our guests have an excellent stay.
We look forward to welcoming you back in the future,
Lovely and affordable place great staff, let me have a late check out last minute great location even though the room was cold the heater warmed room up fast the view was from the 9th floor was okay but better up higher I bet still very happy
Thank you for your lovely feedback. It is especially pleasing to hear that our Staff could make your experience even better. Sydney, although not usually cold, has been in a chilly spell recently and its great the heater could make you nice and toasty within seconds.
Sydney has some spectacular views and while you didn’t get to experience them on this stay, perhaps when you stay with us again next time we can place you on a higher level so you can enjoy them to the full extent.
Thank you again for your great review.
We used to bounce from one hotel to the next when we visited Sydney. Some were poor and others while they were quite satisfactory did not stop us from trying other hotels at our next visit, until we stayed at the Cambridge. Now we don't stay anywhere else when we visit Sydney because this hotel provides everything we want. Great service, great location, great facilities.
Thank you for such an amazing review!
We are like a T-Rex, just incapable of patting ourselves on the back, so we really appreciate comments such as yours. To know that you have tried other hotels and you believe ours is the best in Sydney, it really makes our week.
We look forward to having you stay with us again soon.