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All reviewsundergoing renovationsold world charmno liftparliament housesuperior roomcharming hotelroom was largewalking distancekingston foreshorecomfortable bedcoffee machineportrait gallerymanuka shopsvery comfortable staygood sizethe ground floorfree parking
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Reviewed 28 June 2018

Nice hotel, not many facilities on site, rooms are not overly quiet with people next door and upstairs. Good area but no food onsite, good sized room & lovely bed, good facilities in the room. Parking looked minimal but good space out the back.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank laura_garland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomaGuestServices, General Manager at Brassey Hotel, responded to this reviewResponded 17 July 2018

Dear laura_garland

Thank you for taking the time to review your recent stay. You are correct in that parking is available at the front and rear of the hotel. Did you get a chance to relax and unwind in our onsite day spa?

We hope to welcome you back in the near future.

Warm regards,
Kathryn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018

Superior room was lovely and very well presented. A good deal was had with the inclusion of Cartier exhibition tickets in the package. The pre-prepared little meals were appreciated as we had had a long drive and didn't want to go out searching for a restaurant.
My only real criticism was about the breakfast arrangement. We didn't know, and weren't told, that there was no dining room in the hotel and that we would have to go to either the Burbury Hotel or Realm hotel for breakfast. Could you please ensure that staff tell guests on arrival what these arrangements are. Having said this, breakfast was delicious at both venues especially the Burbury where the views of the early morning from the seventh floor were superb.

Room Tip: The hot water in shower was very slow to come through.
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank davidalewis152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomaGuestServices, General Manager at Brassey Hotel, responded to this reviewResponded 17 July 2018

Dear davidalewis152

Thank you for the recent review! I have to agree that the view from Burbury Terrace is absolutely beautiful, you should see it during March when the hot air balloons are in flight! Thank you for the feedback regarding communicating where breakfast is served, we have taken this on board to ensure no confusion for other guests.

See you again (in March!)

Warm regards,
Kathryn

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Reviewed 25 June 2018

We were pleasantly surprised by the Brassey Hotel.
Almost like a ski chalet in the middle of Canberra.
Warm and cosy but we walked to Happy Hour and dinner.
A lot of must sees were also easy to get to on foot.
Staff were very friendly and helpful.

Room Tip: Standard room felt quite luxurious,especially for the price
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
1  Thank Lorcorc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomaGuestServices, General Manager at Brassey Hotel, responded to this reviewResponded 17 July 2018

Dear Lorcorc

Thank you for taking the time to review your recent stay!

Hope to see you again soon.

Warm regards,
Kathryn

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Reviewed 24 June 2018

i Enjoy my stay in Canberra at the Brassey
The room was spacious and staff was very helpful
The hotel has a older feel but full of modern conveniences
Only fault was small noise from the central heating which would come and go
Look forward to my next trip

Stayed: June 2018, travelled solo
Review collected in partnership with this hotel
1  Thank simoenglav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomaGuestServices, General Manager at Brassey Hotel, responded to this reviewResponded 17 July 2018

Dear simoenglav

Thank you for the great feedback regarding your recent stay at the Brassey Hotel. We look forward to welcoming you back on your return to Canberra.

Warm regards,
Kathryn

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Reviewed 19 June 2018

We stayed at the Brassey for 1 night and I'm so glad that we only stayed for 1 night.
They gave us a room on the 3rd floor (no lift) when I was travelling with a clearly disabled elderly family member and an 11 year old child. The family member had a walking stick. No help was offered with our bags either.
We had ordered a family suite room... but we couldn't open the door to the second room. I assumed that it was locked - the next morning we discovered it was in fact just jammed.
There are no restaurants in the actual hotel either.
The facade is very beautiful but the rooms do not follow with the outer charm. The room was a mismatch of old and new with no real understanding of style.
Will not recommend.

Room Tip: The room was also dusty on top of the shelves.
Stayed: June 2018, travelled with family
Review collected in partnership with this hotel
Thank jessamad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DomaGuestServices, General Manager at Brassey Hotel, responded to this reviewResponded 17 July 2018

Dear jessamad

Thank you for your feedback and it's disappointing to read that the Brassey Hotel did not meet your expectations. I do apologise we were unable to accommodate your preference for a ground floor room as all the family suites are located beyond stair access. I do hope to have the opportunity to welcome you back to the Brassey in the future for you to experience service standards we are proud of.

Warm regards
Kathryn

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