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R 1 453
Fully refundable before Thu, 28 Mar
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Reviewed 27 March 2016 via mobile

I visited Turi beach for a short break with my girlfriend and mother. We came from Singapore and it was easy to get there on the ferry and the complimentary bus was great. The place is lovely and the hospitality from the staff was excellent. Throughout the stay they did everything to make life easier for us all, such as drive a car to pick up my mum to save her carrying her bag up some stairs. If you visit you'll spend most your time at the resort which is fine. There is a nice jetty and plenty of bars. Water sports were over priced compared to the rest of Asia so we just spent our time drinking cocktails in the pool. Overall a great stay!

Date of stay: March 2016
Trip type: Travelled as a couple
1  Thank srpg2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 15 April 2016

Dear Simmy R
Sea, sun and nature greetings from Turi beach Resort!

Thank you very much for your review about your experience at Turi Beach Resort, your feedback is very much appreciated.

On behalf of Turi Beach Resort team. We all look forward to having you and your loved one back with us soon.

With best regards,
Sumantri Endang
General Manager

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Reviewed 26 March 2016 via mobile

I last visited Turi beach resort at least 6 years ago. The resort has been extended, new wing is up and there is finally a lift!

I stayed at room 209 and enjoyed my stay throughly. The room was big and comfortable for 2 adults and 2 young children. The rain shower area is very spacious though it was starting to show signs of wear and tear. I definitely enjoyed the full glass door to the balcony and the sea breeze!

There were 2 pools. Tirta pool and the emerald pool. We enjoyed the Tirta pool better as it was shady and had a resort feel. However, the toilet near the Tirta pool however is in SEVERE NEED FOR AN UPGRADE!! It is time for the management to do something! It reeked of urine, old rotting doors in the changing area that cannot be locked and only 1 toilet available.

The emerald pool was more modern with an infinity pool, however, the flooring of the shallow part of the pool was very rough and my child grazed her knee when entering the pool.

The cabanas were cosy and nice and we spent the whole day staying inside the cabana. However, the litter bins near the cabanas next to the sea sports club were not cleared and they reeked of rotting food the whole day. The smell was very bad and we shifted ourselves to the cabanas near the Tirta pool instead.

My biggest grouse is not being able to obtain clean pool towels. I went to the Tirta bar to obtain my pool towels only to be told that they have run out of it. Well.. how can a pool run out of pool towels?!! What was I supposed to wrap my wet children with after a swim? I waited half an hour later and went back again but the towels were still not here. In the end, we simply just walked back to the room in our wet swim suit. Thankfully the sun was hot that day because if my children had caught a chill in their wet swimsuit, I would definitely bill Turi Beach for their medical fees!

The food in the main restaurant was reasonably priced and we enjoyed it. We were slightly disappointed that only the ala Carte menu was available on a Sunday evening and the rest of the weekdays. But I believe the room occupancy rate did not warrant a buffet spread then. I personally felt that the western selection is much better than the Indonesian selection, which is quite ironic.

The restaurant is non airconed so it is highly dependant on the sea breeze to keep the diners cool. However, I found it very peculiar that on one evening, all the plastic sheets were lowered, preventing the sea breeze from entering and thus the entire restaurant was very warm and stuffy. The fans were also not switched on.

I was slightly disappointed in the service of the staff at breakfast. There was a sick child who vomitted on the floor of the restaurant on the way in, near the reception counter. No one took the liberty to wipe up the vomit, instead I saw the parent take serviettes and cleaned up the mess.

The same child later vomitted at the table twice more before a kind waiter saw it and got the mop to clean up the mess. The staff were not even busy and merely standing around chit chatting amongst themselves so it left me wondering if they were really just feigning ignorance at the mess.

Overall, we did enjoy our stay despite the usual lack of maintainence of the hotel facilities (which I feel is very common in Indonesian hotels). However, I am not too sure if we will be back because I believe there are many other upmarket resorts in the Nongsa area. So Turi Beach, despite all the renovation works done in the new wing, you have alot more work to do to improve your resort on the whole!

Date of stay: March 2016
Trip type: Travelled with family
1  Thank apelove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 20 April 2016

Dear apelove
Sea, sun and nature greetings from Turi beach Resort!

Thank you very much for your review about your experience at Turi Beach Resort, your feedback is very much appreciated

Apologise for the discrepancies in our attention to detail, points are taken on some area mentioned for our improvement.

Please email me directly next time you visit our resort, it would be a privilege to welcome you back or to assist any of your friends or colleagues who plan to visit Turi Beach Resort in the future.

With best regards,
Sumantri Endang
General Manager

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Reviewed 25 March 2016

Had a fantastic day at Turi Beach - using it as a base for some serious hill training on our bikes! Welcoming staff who went above and beyond to support us.
Can't wait to get a weekend there for more riding, some golf and a chance to relax at their lovely pool and restaurant.

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
Thank LornaScotland_UK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 15 April 2016

Dear LornaScotland_UK
Sea, sun and nature greetings from Turi beach Resort!

Thank you very much for your review about your experience at Turi Beach Resort, your feedback is very much appreciated.
It is always nice to discover that our guests has experience a wonderful journey with us. Especially exploring Nongsa with bike

Your note is really motivating and we do appreciate your support and moment to share in describing our dedication.


On behalf of Turi Beach Resort team. We all look forward to having you and your loved one back with us soon.

With best regards,
Sumantri Endang
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 March 2016

Three of us went cycling training in Batam and we used the Turi Beach Resort for the day. The staff were amazing and could not have done more to accommodate our needs. They arranged transportation for us to the ferry terminal looked after our bags whilst we were out cycling and when we returned we were able to enjoy a delicious lunch in their restaurant which had fantastic views.

Date of stay: March 2016
  • Trip type: Travelled with friends
    • Service
Thank Alison C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 20 April 2016

Dear Alison C
Sea, sun and nature greetings from Turi beach Resort!

Thank you very much for your review about your experience at Turi Beach Resort, your feedback is very much appreciated.
It is always nice to discover that our guests has experience a wonderful journey with us. Especially cycling experience around Nongsa area
Your note is really motivating and we do appreciate your support and moment to share in describing our dedication.


On behalf of Turi Beach Resort team. We all look forward to having you and your loved one back with us soon.

With best regards,
Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2016

Visited on 12/3-14/3 It was a great holiday for us at Turi beach resort. Thanks for allowing us to check out late. Great service from the staff, Especially Mr Zaenal Abidin
Front Office Manager who was very helpful during our stay. The rooms were clean. Love the food and the special room decoration! We will definitely return for another stay! No heart to go back home. It was a pleasant stay for our family.

Room tip: sea view suite
Date of stay: March 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Bazeer A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 20 April 2016

Dear Bazeer A
Sea, sun and nature greetings from Turi beach Resort!

Thank you very much for your review about your experience at Turi Beach Resort, your feedback is very much appreciated.
It is always nice to discover that our guests has experience a wonderful journey with us. Especially Pak Zaenal provided you with a level of service that made your day experience that much more enjoyable

Your note is really motivating and we do appreciate your support and moment to share in describing our dedication.


On behalf of Turi Beach Resort team. We all look forward to having you and your loved one back with us soon.

With best regards,
Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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