My wife and I stayed at the Montigo resort Batam for a week with our 2 young kids aged 6 and 3.
The facilities from kids club, spa, restaurants, pools etc were very much 5 star but above all this place is made by its staff. The staff are by far the best i have encountered in any hotel we have stayed in!
Our main contact on guest relations was Windi and she was awesome. She met us and walked through a very smooth check in process, checked in regularly to check we had any needs and when i asked for some help for my wife's birthday celebration she arranged a cake and contingent of staff to sing happy birthday to her!
This resort also "gets it" with small touches like complimentary dessert selections and toys for the kids the day before a check out and free drinks in the mini bar.
The villa accommodation is a great size and very comfortable and the plunge pool on your private balcony is amazing.
The food in the onsite restaurants is superb and the spa is also top rate.
In short we loved this place and would definitely return again.More
- Free parking
- Pool