We made a quite bad experience with this hotel, which calls itself a 5-star hotel. We only stayed there for a night, in the gable room. The hotel itself is a beautiful building with a nice garden. The interior is not very clean and the SPA was not working when we were there.
The problem we had, was with the cabs they arranged for us. We could have called cab companies by ourselves but trusted in the 5-star hotel. The first time was for dinner - the cab arrived 25 minutes to late, the car was nearly falling apart and quite disgusting in the interior.
We then asked them to cancel the cab from the same company (cabs-on-call) for the next morning when we would be going to the airport and asked them to call "unicab" which we trust a lot more. The next morning to our surprise it was again the cab from the same company "cabs-on-call" but the condition of the car was a lot better so we thought they had talked to them.
The driver drove a lot to quickly and after 10minutes the car broke down on the highway - because he didn't have any fuel anymore. The cab driver then tried to stop all kinds of cars for us - we asked him to call a cab as it is for sure not secure to take some car stopping on the highway for us. He then said his phone was not working anymore (what a surprise) and we had to call "unicab" with our swiss phone.
In the end we were waiting on the highway for 40minutes, nearly missed our plane and the driver even wanted us to pay.
We don't understand why they insisted on "cabs-on-call" even when we asked them for another cab company. This is not what we would expect from a 5-star hotel. We were very disappointed.
- Official Description (provided by the hotel):
- Highlands Country House is the perfect venue for your weekend away, well deserved holiday, intimate wedding or even that (second) honeymoon. At Highlands a warm friendly welcome awaits you where good old fashioned excellent service is the order of the day. 14 individually appointed rooms are generously proportioned and all en-suite. Meals are individually prepared by the resident chef and the menu changes daily to suite your wishes. On request we can even host your own private dinner party, complete with place names, flowers and all the trimmings. Built in 1900, the Sir Herbert Baker house is set in the peaceful surroundings of formal gardens which boast 2 pools, a private spa and many secluded areas to relax and enjoy this home from home retreat. Afternoon tea is served at the pool or in the conservatory and of course the scones are homemade. Loose yourself in a book in the library or lounge or catch up on the news from home on the guest PC. Retire to your freshly made room and chill..... before dining in or out (of course we can arrange the transport), enjoy a pre-dinner drink in the bar or on the terrace and feel yourself transported from the everyday to the extra special. Highlands Country House - country tranquility in the heart of Cape Town. ... more less
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- Also Known As:
- Highlands Country Hotel