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Reviews (10 906)
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7 192
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119 - 124 of 10 906 reviews
Reviewed 3 weeks ago

Our 5th trip to this resort. Still great service, rooms, food and amenities. Beach had some seaweed. They would clean it up but we prefer the pools anyways. Member services stand outs were Ana Puala, and the two Linda's. Staff and waiting service was also excellent. Never waited for a drink at the pool.

Room Tip: Unless you like to walk, Building 1 at the Hideaway or Building 8 and 9 can be challenging. Our favorites are 6 in the Diamond Club or 7.
  • Stayed: June 2018, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank arnoldrichardk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso L, Manager at Royalton Riviera Cancun Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear arnoldrichardk
Thank you for taking the time to share your feedback and experience about our Resort It’s a pleasure for us that you enjoyed the food and the great service provide by the amazing staff. Thank you for your lovely compliments; It will be an absolute pleasure passing them on to my team. and thank you for your feedback. Thank you for staying with us at Royalton Riviera Cancun.
Luxury Regards
Alfonso Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We stayed here for a few days as my daughter got married here. The hotel it's very large and busy but you can't fault what it had to offer. It's very clean and rooms beautiful lots of restaurants , pools and plenty of seating even if you are up late. Food was excellent although the lunch time pool grill and nibbles place was very poor. As this place was very busy service was hit and miss. But was a very enjoyable few days although it is very expensive. Would I go again ? No only because of its size and not really liking Mexico as a holiday destination.

Stayed: June 2018, travelled with family
Thank Lisa E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso L, Manager at Royalton Riviera Cancun Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear armandina1972
Thank you for your opinion on TripAdvisor, we are very happy to know that you enjoyed our facilities, especially for our restaurants and food. Also thank you for your feedback, your comments are very valuable and will help us to improve our services. We will be waiting again for your visit here at Royalton Riviera Cancun.
Luxury Regards
Alfonso Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Overall experience was wonderful.Lots of seaweed at the beach but knew this going in. Pools are amazing, Highly recommend buffet if you can’t get into the restaurants. Hydrotherapy spa is top notch! Just do that, it was the best!

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank edncarey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso L, Manager at Royalton Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear edncarey
We are pleased to know that you had a wonderful holidays with us and that all our facilities and service met your expectations especially for the restuarants and spa services. It has been an unfortunate coincidence that the seaweed season did not contribute to your enjoyment of our beaches. Thank you for your recent post on TripAdvisor. We hope that you will soon visit Royalton Riviera Cancun again very soon!
Luxury Regards
Alfonso Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Beach was terrible. Could not swim in the ocean. Brown water. Seaweed all over the beach. On another note, the resort was amazing, food, activities, pools, bars............ were awesome. Friendly entertainment staff

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank afarhat2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso L, Manager at Royalton Riviera Cancun Resort & Spa, responded to this reviewResponded 2 weeks ago

Dear afarhat2018
Thank you for your recent review on TripAdvisor about your stay. We're honored to know you enjoyed our facilities, restaurants, and the entertainment activities. It has been an unfortunate coincidence that the seaweed season did not contribute much for your experience. We hope that you will soon visit us again at Royalton Rivera Cancun for another great vacation.
Luxury Regards
Alfonso Lopez
General Manager

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Reviewed 3 weeks ago via mobile

We visited this hotel for a 2 week vacation , the food was all top quality without having to ore book at the restaurants as they use a buzzer system that works well, drink choice was all top branded drinks, room choice etc was all excellent couldn’t fault the hotel at all
The plastic royal tin band that acts as your room card is a quality idea aswell

Proper 5 star all inclusive

Stayed: July 2017, travelled as a couple
Thank numpty16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso L, Manager at Royalton Riviera Cancun Resort & Spa, responded to this reviewResponded 3 weeks ago

Dear numpty16
Thank you for share you review. We are happy to know how much you enjoyed your stay at Royalton Riviera Cancun our facilities and services lived up to your expectations, especially for the food, restaurants and facilites. We hope that we will soon receive it again.
Luxury Regards
Alfonso Lopez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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