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Reviewed 1 April 2018 via mobile

You can’t go wrong with this choice.
Beautiful place, very spacious and nice looking rooms and good amenities.
Food is really delicious and enough variety .
We enjoyed all the restaurants. Room service was amazingly superb.
Staff provide excellent service all round.
My only concern going was the pool. I generally do not like resorts with just one large pool where everyone sits round it. I like multiple smaller pools in different locations with different sitting arrangements
but this turned out okay and did not deter at all our enjoyment of the resort.
Our personal concierge was Cynthia, very lovely lady. She took very good care of us and was very efficient in making any needed plans.
We were very satisfied with our stay here and the cost value. We would love to be back!

Stayed: July 2017, travelled with family
2  Thank Vivian327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristobal G, Online Community Care Coordinator at Grand Residences Riviera Cancun, responded to this reviewResponded 3 April 2018

Dear Vivian,

Thank you for taking time to post about our resort.

We're glad to learn that you've enjoyed your visit and the pool was not a negative but a positive for your experience in Grand Residences. We're sure that the TripAdvisor community will appreciate your insights about our resort.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2018

We (two couples) recently returned from our THIRD visit to the Grand Residences, the four of us are not the type of travelers to return to a hotel, we normally like to try new places but the Grand Residences is so special and they make it so easy . Sondra in booking is incredibly responsive to all of our questions and requests, she takes care of everything. Griselda the concierge is simply put "the best" , she looks after our every request, she makes us dinner reservations, suggests outings and arranged anything we wanted. Carla and Cesar make dining at the hotel a lovely experience.

I am very active, the pools including a lap pool are beautiful. What I particularly love about the Grande Residences is the gym, just the right equipment to get the job done.
For the past three years I have worked out almost every morning with the trainers in the gym, Maria for the last two years and Pedro who joined this year, they are fabulous, well trained, and happy to see me. Both Maria and Pedro had workouts ready and worked out with me every morning. What a perfect way to start the day.

The employees are just amazing and most of them have been there for years, the hotel obviously treats there staff well as they do not have a large turn over.

I forgot to mention the accommodations, huge and gorgeous, we had a master suite on the water which includes a living room, dining room,1/2 bath, full bath, huge bedroom and a giant balcony overlooking the beach, one night we had room service (no charge) and ate dinner on the balcony with our friends.

A perfect vacation from beginning to end.Did I mention the weather was perfect every day.

Room Tip: Water view
  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank berensonw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this reviewResponded 2 April 2018

Dear berensonw,

Thank you so much for taking the time to review your recent vacation stay with us.

We couldn’t be happier to see that your time spent with us was a fabulous experience. It seems that the third time is even more of a charm for you, and we thank you for your continued loyalty.

We couldn't be happier to host you again in the future.

Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018

We love the Grand Residences, but with the departure last year of the general manager due to illlness and the subsquent loss of several senior managers there has been a noticeable slip in quality. These people demanded excellence...not overly appreciated by the hotel's union leadership. Truly a shame, since the standard of excellence put in place by the hotel's original team was without equal in Mexico.

  • Stayed: March 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
2  Thank Larry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this reviewResponded 2 April 2018

Dear Larry W,

Thank you for taking time to post about our resort.

We always strive to provide our guest with the highest satisfaction rates and we regret not achieving this goal with you.

We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.

We look forward to welcoming you again during your next visit to the Mexican Caribbean.

Warm Regards.

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Reviewed 29 March 2018 via mobile

Management spends a lot of effort to maintain the property, outside and in the rooms. Their very well trained staff, who speak English and are some of the most friendly and nicest employees anywhere we have ever traveled, perform their jobs and are attentive to our needs. I cannot speak more highly of them. Weather is always a concern and change here from one hour to the next is possible. Usually sunny and a bit of a breeze, you can move deeper, further away from the beach and find little to no wind. Numbers of activities are offered, from bingo to water aerobics to children’s center, with employees specializing in each area. The restaurants offer changing menus, with speciality nights, and food as tasteful as it is great looking. This is by far one of the better resorts you will ever have the pleasure stay and enjoy, throughout the world.

Stayed: March 2018, travelled with family
2  Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this reviewResponded 30 March 2018

Dear James W,

Thank you for taking time to post about our resort.

We're glad to learn you had a 5 stars experience during your recent visit. We always strive to provide our guests with the highest satisfaction levels available and it is pleasant to learn we have been achieving this goal with you for five years.

We look forward to welcoming you back during your next visit to the Mexican Caribbean.

Warm Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2018 via mobile

I had never stayed at any property that boasted 4.9/5.0 rating before coming here. After our stay, I see how it deserved every star of it! Everyone at the resort was polite, nice and pleasant. Food was high quality. Gustavo at the Concierge desk was super helpful in setting us up with exactly the custom trip we wanted. During our stay, there happened to be lots of sea weed from an earlier storm, and it was windy on some days. Otherwise I would have probably seen more beach activities such as beach volleyball. If there’s anything to improve upon, maybe there can be a better system of beach chair reservation. Lots of people reserve them but don’t show up for half a day or even longer. You go to the beach at noon, see 10% of chairs occupied yet all were reserved. But that doesn’t stop me from giving five stars or recommending this hotel. It’s a top five star all inclusive hotel for a family vacation in paradise!

Stayed: March 2018, travelled with family
2  Thank HhMinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra R, Online Community Care Agent at Grand Residences Riviera Cancun, responded to this reviewResponded 30 March 2018

Dear HhMinn,

Thank you for taking the time to review your stay with us.

We always strive to provide the highest satisfaction levels to our guests and it's rewarding to learn we achieved this goal with you.

We appreciate your feedback and look forward to welcoming you back soon.

Warm regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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