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Reviewed 28 June 2018

Our 4th trip in 6 years. Outstsnding food, more improvements to the property. Engaging & friendly staff that apprears genuinely interested in guests having a wonderfulexperience. Pearl just keeps getting better eith each visit!

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank rjm7472018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest service D, Director de Relaciones con Clientes at Desire Riviera Maya Pearl Resort, responded to this reviewResponded 30 June 2018

Dear Guests,

We are very happy to know that you are always coming back to Desire Pearl, it is really a pleasure to take care of you at the resort and make your experience memorable.

We all are looking forward to your next visit!
Best regards.

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Reviewed 25 June 2018

our third visit to the resorts and we do prefer Pearl by a slim margin. We heard that Pearl had a cyber sale and that drew a lot of people who 'normally' don;t attend clothing optional resorts (read: BMI 40+) so be aware.

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank lylevl2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest service D, Director de Relaciones con Clientes at Desire Riviera Maya Pearl Resort, responded to this reviewResponded 16 July 2018

Dear Guests,

Thank you for taking time to post about our resort. We look forward to welcoming you again during your next visit to the Desire Riviera Maya Pearl Resort.
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018

We've been to Desire 4 times and became members last year. The resort overall is amazing, includin the restaurants, staff, and grounds keeping. The music sucks overall and they need a better resident DJ to manage both the pool and night club. It's like dying and going back to 1986 for no good reason. The guests are overall also lovely and kind, and in it for a good time. It's a great experience if you are looking to be free and loving in a very open and seductive way.

Room tip: ask for a room away from the night club and spa if you want it quite.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest service D, Director de Relaciones con Clientes at Desire Riviera Maya Pearl Resort, responded to this reviewResponded 26 June 2018

Dear Guests,

Thank you for taking the time to post your comments regarding your recent visit at Desire Riviera Maya Pearl Resort. Our entertainment manager continues working training our DJ’s to satisfy our guests.

We´re looking forward to having you back soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2018

We love this resort, especially the staff. Always smiling and saying hello. Alejandra, Guadalupe, Miguel, Antonio, Ermilo, Felipe, Enrique, Jose, Charlie & Kia, Hector...and so many more. My only complaint has to do with maintenance. Our mattress had black mold on it. Now, normally if we call with a complaint then it's dealt with right away, but this one wasn't. We are going back in a couple of months and I will check the mattress right away to see if there is an issue.

Room tip: Check the mattress for mold.
Date of stay: May 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Tanya P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest service D, Director de Relaciones con Clientes at Desire Riviera Maya Pearl Resort, responded to this reviewResponded 24 June 2018

Dear Guests,

Thank you for taking the time to post your comments regarding your recent visit at Desire Riviera Maya Pearl Resort.

we want to let you know that every member of the staff you have mentioned will be recognized for the effort. all feedback from our valued guests is carefully reviewed to ensure excellence remains the standard of everything we offer.

We all are looking forward to hosting you back soon!!
Best regards.

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Reviewed 20 June 2018

This was our first the at the Pearl Resort. The staff was always friendly and extremely pleasant. These people are dedicated to making your stay a pleasant and memorable one.We were there for five days and yes we will go again!

Date of stay: June 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
3  Thank cash6952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest service D, Director de Relaciones con Clientes at Desire Riviera Maya Pearl Resort, responded to this reviewResponded 21 June 2018

Dear Guests,

It’s very pleasant to know that the time that you spent with us was perfect. We are improving day by day to make your stay better than the last one.

Hope to have you back soon!
Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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