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Reviewed 28 June 2018

This was a lovely resort where the staff really stand out more than anywhere I've been before! We were disappointed with the swim up room views and privacy which I've detailed below but still had a fantastic holiday overall.
ROOMS: We booked a Preferred Club Ocean View Swim Up Junior Suite. Room facilities were great, very clean, cleaned several times a day and got a daily minibar and chocolate top up which was nice, even a bottle of champagne on arrival. Loads of bits in the bathroom incase you forget anything.
The view is not like the photos, there is a building on one side with more of an infinity pool style view but we were on the opposite side. They offered to move us to a room on that side half way through the holiday but after seeing that everyone can just swim in front of your room and block your view with sun loungers we figured it was pointless. If you want somewhere with complete quiet and privacy then this isn't the resort for you. That being said, this was our only real disappointment with the holiday and everything else was fantastic, maybe one of the higher up rooms with a hot tub would be better.
FOOD - The food is where this resort beat any I have ever been too. Breakfast was in the buffet, or preferred club (or of course the free room service)! Lunch you can get from the buffet but there are several grills setup around the pool area in the day and you can get food from them too (fresh paella, tacos, meats etc) - it was always fantastic. Evening food was seriously good - unlike most all inclusives there wasn't a buffet dinner but instead about 7 fine dining restaurants. We tried all of them whilst there and they were all incredible - the Teppanyaki place is a fantastic experience that I would really recommend. No need to book for the restaurants either and no limits on how many you do etc, just pop along and if theres a queue they give you a buzzer so you can go off and get a drink while you wait. There is also 24 Hour Room Service included for free, there's a great menu available so you're not going to go hungry at this place. One thing to note - all evening restaurants are smart dress with no shorts for men. Not a bad thing, but make sure you take enough smart clothes with you!
STAFF: As seen in other reviews, the staff here are just out of this world friendly. Tips aren't expected, but we were happy to give them due to the fantastic service. A special mention to Mar at World Cafe who remembered our names at breakfast and Leonardo at the Pool Drinks area who made sure we didn't get dehydrated ;) Luis on check-in was great too, doing his best London accent with us whilst showing us around the resort to get our bearings.
WEATHER: I was panicked as the weather was showing rain / storms for the whole week we were there before travelling, but we didn't see a spot of rain the whole week and barely any cloud. So if you're checking the weather before you go and see that - don't panic!
PREFERRED CLUB: We only really went for this as it ensured the best rooms with view but I don't think there was much difference (certainly for the services we used). We didn't eat in the Preferred Club or drink in there at all, and the staff around the resort don't know if you're preferred club so you don't get special treatment (although we honestly could not have been treated better anyway - staff were just amazing). If you get flyers through your door everyday saying VIP services, and you have vouchers to activate etc - they're just trying to sell you a time share and you'll probably end up in a 1 hour meeting. We knew to avoid this but it's always worth mentioning - I really hate that resorts do this as we all work so hard for our holidays and no one wants to spend an hour of them being sold time share!
SPA: We received a voucher upon check-in for a free day pass to the spa, maybe one of the preferred club perks! We used it on our last day and the spa is honestly a mini paradise! The facilities in the changing rooms are amazing too, plenty of toiletries and hair dryers etc. The day pass is usually $35 each and includes use of the outdoor pool, steam room, sauna, hot tub, waterbeds etc. Was a really nice way to spend an afternoon. We had also received a $100 spa voucher that I wanted to use, we approached the spa concierge in the lobby but found them overly pushy and try to sell us things we weren't interested in and offering big discounts if we booked right away etc. It completely turned us off and we didn't book anything or use the voucher (felt they didn't want us to use it to be honest). But if you are thinking of booking spa treatments, don't book them in advance and pay list price. They literally discount everything while you are there, we were barely at the desk 2 minutes and he was offering us 50% off any couples treatments etc.
BEACH: As mentioned in other reviews there's lots of seaweed yes, but doesn't stop you dipping your feet in to cool down and the beach itself is still beautiful sand with comfy sunbeds and waiter service. If you're looking for snorkelling then it's a no go I guess but not much they can do, they've got a tractor going up and down the beach clearing as much as they can but I doubt theres anything more they can do.
Overall a fab resort, the main pool area has a lot of noise / music / people in the day, we prefer the quiet life so stuck to the quieter pools (of which there are plenty). If I could suggest one thing it would be to restrict the ocean view swim up pools to the rooms connected to them, so it offers a bit more privacy and better view.

Room Tip: Ocean View Swim up suites not private as anyone can use the pools
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Iced J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this reviewResponded 28 June 2018

Dear Iced J:

On behalf of the staff and Management of our resort, we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure to be your hosts during your recent getaway to Secrets Silversands.

We appreciate the time that you have invested in writing a review about your stay with us.

We truly hope you can give us the opportunity to host you again in the future so that we can offer you the truly remarkable experience that you deserve. Please, do not hesitate to contact us personally prior to your arrival, we will be pleased to assist you.

Best regards,

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Reviewed 28 June 2018 via mobile

My wife and I stayed at this hotel hotel and facilities were excellent the restaurants were also excellent and the staff were very good
A few of the staff deserve a special mention
Angel ( bellboy)
Berniece ( Concierge)
Flepie and Delmy (poolside drinks waiters)
Unfortunately my wife had an accident which resulted in a trip to hospital
One member of the staff deserves a mention Alberto for being the most unhelpful uncaring staff member there
On balance I would recommend this hotel

Stayed: June 2018, travelled as a couple
2  Thank colinballard118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this reviewResponded 28 June 2018

Dear Guest:

Thank you for your time to share your experience in Secrets Silversands Riviera Cancún.

We're so glad that you had a remarkable staying with us and please make sure that your comments will be shared with all the team.

Your comments will serve as an inspiration to our team to continue working with passion, ensuring our valued guests have an enjoyable and memorable experience with us.

Best regards,

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Reviewed 28 June 2018

The entertainment staff was the best thing about the week
anna, marianna, ivan, charlie, santiego, alfonso, dylan they are the best.
Can't wait to go back.
The wait staff around the pool area very friendly and helpful.
Room was very clean and large

Room Tip: ground floor swim out pool
  • Stayed: June 2018, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank mike999990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this reviewResponded 28 June 2018

Dear Guest:

We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your kind comment here and have shared it with our team.

Best regards,

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Reviewed 27 June 2018

We have just arrived home from our 3rd visit to secrets silversand and it was even better than the previous times. All of the staff remembered us and greeted us with hugs and smiles. We were there to celebrate my birthday and our 30th wedding anniversary. Our room was decorated with balloons and a heart of roses on our bed! The attention to details throughout the resort is like nothing I have ever seen...they never stop cleaning, gardening and general over all maintenance all day. What brings us back is the entertainment team led by Ana ❤️ she is the best! Charlie, Dylan, Alfonzo always get everyone involved in actives but only if you want to join in. Sergio, the manager at the seaside grill out door resturant made sure my birthday and anniversary dinner were special. The wait staff by the pool and the pool concierges were amazing. This will not be our last trip to silversand!

Stayed: June 2018, travelled as a couple
4  Thank carol2016198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this reviewResponded 28 June 2018

Dear Guest:

Thank you for taking the time to share such a detailed overview of your stay. Our guests’ feedback is truly appreciated in our constant commitment to improve our standards of service.

We're so happy that you had a great 30th wedding anniversary.

We would certainly be glad to have you back for another wonderful stay. Please, should you need assistance before your next visit, feel free to contact us.

We look forward to having you back at Secrets Silversands Riviera Cancún, your home in the Mexican Caribbean.

Best regards,

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Reviewed 27 June 2018

I recently went to Silversands with my husband. We had a great time, the entertainment staff made the trip. They were some of the friendliest people I had ever met. We usually aren’t the first people to participate in activities in a resorts, but they made it so much fun. I truly believe our time was so much better because of them. Ana, Maryanna, Charlie, Dylan, Ivan and the entire staff was great. I also want to say all of the waitresses and waiters were also very nice and very accommodating. I would definitely recommend a vacation there.

Stayed: June 2018
2  Thank lori04688
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anahi A, Social Media Coordinator at Secrets Silversands Riviera Cancun, responded to this reviewResponded 28 June 2018

Dear Guest:

Thank you for posting such a great post about your recent stay Secrets Silversands Riviera Cancún. We will share your wonderful comment with our team, as we are certain that they will be glad to read such a remarkable overview.

Once again, we thank you for taking the time to share your overview with us and we hope to have the opportunity to be your hosts one more time in the future.

Best regards,

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