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1 - 6 of 116 reviews
Reviewed 6 January 2020

Entering Russia is terrible no matter what if your visa isn't taken care of, but my experience was particularly prickly. My visa wasn't setup properly and they took me to a holding room. I get it that the Visa thing is my fault, but they put me in a room with no water or food for 8 hours. No one who works in the airport is over the age of 25 seemingly, and there's a big language barrier. So make sure you have your visa handled because customer service is not a thing there, or in russia in general. Had a much more positive experience at the bigger airport.

Date of stay: May 2019
Thank Eldorado6
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ibis_Domodedovo, Manager at ibis Moscow Domodedovo Airport, responded to this reviewResponded 22 January 2020

Dear Guest!
We are very sorry that you had to face problems at Domodedovo Airport with your visa.
We hope, this did not affect of your stay in our hotel!
We will be glad to see you again among our guests!

Best regards,
The ibis Moscow Domodedovo Airport team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2019

Pros: very new hotel, clean quiet room, comfortable beds, friendly staff. Shuttle bus worked perfectly (came on time to and from the airport, 10 minute journey). Restaurant on site.
Cons: difficult to find any. The shower leaked water all over the bathroom floor and the satellite TV did not work well. Not a great deal of storage in the room.

Summary: Highly recommended - convenient for an early morning flight and excellent value.

Room tip: Check the timetable and wiaitng stand for the bus in advance
Date of stay: October 2019
    • Location
    • Sleep Quality
    • Service
2  Thank eloisehawking
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ibis_Domodedovo, Manager at ibis Moscow Domodedovo Airport, responded to this reviewResponded 7 November 2019

Dear Guest!
Thank you for choosing ibis Moscow Domodedovo Airport and for your review of our hotel!
We apologize for any inconvenience you may have experienced.
We will be glad to see you again!

Best regards,
Maryash Anastasia
Sales manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2019

Two weeks before our stay, we e-mailed to Reception desk, our flights schedules & datas at the DME airport in order to be able to know how to proceed to catch the complementary IBIS bus shuttle.
But we unfotunately never received any answer,
We then resent our request a 2nd time and still waited for a few days... but we still not received any answer!
We then had to telephone asking for a written confirmation.

 Once we landed at DME airport, we eventually easily found the complementary IBIS hotel bus shuttle.

Upon our late check-in late at 10pm, we had a warm welcome in an almost perfect French (our mother tongue) from a young and friendly receptionist from Kazakhstan, but our room unfortunately did not meet our requirements : We had a Queen bed room located on the 2nd floor and just next to the lift, whereas we had booked in our ACCOR -IBIS online profil for a twin-bed room located at upper floor and far from lifts.
We called Reception and the this inconvenience was however quickly solved.

The hotel is recent. The room is a bit small but very clean and comfortable with very good sound proofing (triple glazing)

The highlight of this hotel is the very large, modern and very well decorated dining room with an excellent breakfast buffet.

Date of stay: September 2019
1  Thank sylvainl771
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ibis_Domodedovo, Manager at ibis Moscow Domodedovo Airport, responded to this reviewResponded 8 October 2019

Dear Guest!
On behalf of our team let me thank you for choosing Ibis Moscow Domodedovo Airport. We appreciate comments regarding your stay at our hotel very much. We will follow up with the points you have raised to improve our guest experience! We hope to have another opportunity to welcome your back here!
Looking forward to seeing you again!

Best regards,
Maryash Anastasia
Sales and marketing coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2019

Coming out of Domodedovo airport, this hotel was a mere 8km away from it, rather than a near 90 minute ride into Moscow central. This suited us, and it may suit passengers who are only interested in a 24 hour stopover like us.
It sits right on the highway, next to a car park of what seems like a hundred taxis, but you are encouraged to take the free shuttle from and to the airport, This runs every hour, not a big bus, so you might have to prebook a seat on it.
As for the hotel, it is basic and comfortable beds, quite quiet rooms. There is a s,mall bar downstairs for a drink to relax, also there is a restaurant in the hotel which serves up a reasonable breakfast that covers most tastes, a businessmans lunch at around 500ruble, which by modern standards is a little sparse, but healthy, and an evening meal you order off the menu. I tried the ragout with Russian bread which was ok.
It is reasonably priced, and has to be good value for saving travel time, as the flight crews of various airlines used it. Outside the airport, make your way to signpost 3 for the free transfer.

Room tip: Long corridors here. Get a room near the lift if you have lots of luggage
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Hilmar Horst D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ibis_Domodedovo, Manager at ibis Moscow Domodedovo Airport, responded to this reviewResponded 24 September 2019

Dear Hilmar Horst!
Thank you for choosing ibis Moscow Domodedovo Airport and for your review about our hotel!
We are always pleased to receive such reviews, because in this way we can improve the quality of service!
Thank you again for sharing your impressions about our hotel and we will be glad to see you among our guests again!

Best regards,
Maryash Anastasia
Sales and marketing coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 September 2019

It is my only choice of hotels when arriving to Domodedovo late at night. The shuttle arrived on time and it took just 5 mins to bring me to the hotel. The check-in could have been faster, at 3am the only desire any guest has is to reach the bed! The room was spotlessly clean, the bed was comfortable, the forest view was tranquil. My only issue was with the temperature in the room- it was quite chilly, perhaps thermostat wasn't working or the central heating wasn't on. And at 5am one could hear people dragging their suitcases through the corridors and slamming doors. Other than that I loved my stay and will definitely be back!

Room tip: Ask for the forest view for quieter stay
Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank MarineGirl2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ibis_Domodedovo, Manager at ibis Moscow Domodedovo Airport, responded to this reviewResponded 20 September 2019

Dear Guest!
Thank you for choosing ibis Moscow Domodedovo Airport and for leaving a review about our hotel.
It's nice to hear that, despite all the shortcomings - you will be happy to return to our hotel again!
We apologize for any inconvenience caused by the long check-in and temperature in the room. At the time of your arrival, our hotel has not yet been transferred to the "winter time" period, that is why your room was cool.
Once again, we thank you for the detailed review about our hotel and will be glad to see you again among our guests!

Best regards,
Maryash Anastasia
Sales and marketing coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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