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All reviews gold floor luana lounge brown's deli hale kai spa without walls president's club north tower brown's beach house the big island fairmont orchid sea turtles fish sushi restaurant golf course our honeymoon garden view paddle boards
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Reviewed 20 July 2018

Stayed her recently as a family of 4 with 2 young children for a vacation and conference. We had 2 connecting rooms which were technically garden view, although I could see the ocean if I turned my head. The view as fine, we didn't spend much time in the room, and it was nice and quiet. No noise from neighbors or outside. Housekeeping was wonderful, rooms were cleaned by 10 am every day! And turndown service every night. Room included a mini fridge which was helpful and water daily. Rooms were nice and spacious.
The pool was wonderful. Max depth was about 4 feet which was great for my kids. Pool loungers still free at 9 or 10 am which was nice. Staff was very helpful in setting up our loungers with towels.
The beach/cove was lovely. My 6 y/o son was able to snorkel out there. Water warm and enjoyable.
Buffet breakfast was good (although I've been to even better), the malasadas were great, as well as the crepe and waffle bar.
I would definitely return!

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Service
1  Thank horsemom1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 21 July 2018

Mahalo!

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Reviewed 19 July 2018 via mobile

We love staying at the Fairmont Orchid. They have an awesome breakfast buffet, beautiful grounds and fantastic service. Everyone is really friendly. The beach is gorgeous. The rooms are luxurious and the fitness center has everything you need. Even the valet guys are great. No long waiting for your ride. Close to the airport but not too close. Great place for a get away.

Stayed: July 2018, travelled with family
Thank FarAway580183
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 21 July 2018

Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

I recently stayed 6 nights at the Fairmont Orchid. The resort is in a great location, gorgeous grounds, friendly staff and awesome buffet breakfast BUT the focus seems to be on corporate groups and not family vacation travelers. There was a very large group there during my stay and sadly it greatly affected our experience. The group was extremely loud, yelling across the pool to each other and down the hallways at 6:00 am. We enjoyed our outdoor dining experience until the large table of beer drinkers kept running our waitress back and forth to the bar for them - neglecting us. The resort grounds were constantly blocked off to host their private dinners, parties, breakfasts and luau. If you are looking for a great family vacation resort experience, I would recommend staying elsewhere.

Room Tip: Stayed on top floor: wonderful ocean view
Stayed: July 2018, travelled with family
5  Thank JerseyGirl0940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 July 2018

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Orchid Hawaii.
Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.
Please allow me to express my sincerest apologies. Please rest assured that we are taken the appropriate measures to address the situation in order to prevent any future occurrence.
Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

The resort is magnificent and the service is even better. The room and grounds were clean and immaculate. The common areas and beach were so beautiful. There are various food options and even a deli to get quick coffee and breakfast in the morning. The turtles coming to the beach to do some resting were the cherry on top.

  • Stayed: July 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Jullisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 July 2018

Aloha
Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid.
We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island.

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Reviewed 17 July 2018

Had a week at the Fairmont Orchid, the place is very palatial and relaxing.
The only downside was the breakfast area, you have to check in, stand around and wait for a table for around 15-30 minutes, and all the while there are lots of free tables inside, quite a sill system they have implemented which really doesn't work.

Apart from this, the staff were very friendly, welcoming and helpful whether it was organizing a free shuttle between the hotel and closest shops, ideas about where to eat, tours to take, and help with luggage.
The pool, beach, and other dining options were very good.

Room Tip: pool view rooms are nice
  • Stayed: July 2018, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank Mat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dena H, Manager at Fairmont Orchid, Hawaii, responded to this reviewResponded 19 July 2018

Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Orchid Hawaii.
Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests.
Please allow me to express my sincerest apologies. Please rest assured that are taking the appropriate measures to address the problems mentioned in order to prevent any future occurrence.
Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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