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Reviewed 28 June 2018 via mobile

Had afternoon tea booked for a birthday present for my elderly mother.
Arrived earlier than scheduled but was seated straight away. From arrival to leaving the service was impeccable and very attentive. 5e staff were very polite & professional.
Went for the standard afternoon tea but bubbly was available if you wanted that option. A lovely selection of finger sandwiches, scones, cakes & tea in a lovely comfortable setting in the manor house. Refills of tea & sandwiches were available but what we had was more than plenty.
Was a beautiful day so took a stroll out in the gardens along the golf course taking in the manicured lawns. Was a great afternoon & came away full to the brim.

Stayed: June 2018, travelled with family
Thank kent2270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanburyManor, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded 5 July 2018

Dear kent2270

Thank you very much for your review of the Hanbury Manor Marriott Hotel & Country Club following your afternoon tea experience.

We fully appreciate your invaluable time spent in giving your feedback. It is indeed pleasing to read your comments particularly as you were here to celebrate such a special occasion.

Thank you once again for leaving a review on Trip Advisor and we hope we are able to be of service to you again in the future.

Sincerely


Russell Prior
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2018 via mobile

We had a fabulous stay at Hanbury Manor, it surpassed our expectations, having been recommended by family and friends.
The service was faultless, nothing was too much trouble, from check in to housekeeping, dining and pool. Congratulations to all of them for being so professional and friendly on a very busy weekend.
Our room overlooked the beautifully maintained grounds, golf course and lake.
We were so lucky to have great weather, guests were enjoying lounging in their robes outside the pool complex (which was stunning and beautifully clean), and a lot of guests ate outside on the large terrace of the Cast Iron Grill at dinner and breakfast. Food was very good, and not silly prices considering the calibre of hotel.
I honestly couldn’t fault this place.
Thank you Hanbury!

Stayed: June 2018, travelled as a couple
1  Thank HOLLY123BUCKS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanburyManor, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded 5 July 2018

Dear HOLLY123BUCKS

Thank you very much for your review of the Hanbury Manor Marriott Hotel & Country Club following your recent stay with us.

It is great to read your comments on different aspects of your stay which I cannot wait to share with the entire team.

Thank you once again for leaving a review on Trip Advisor and we hope we are able to be of service to you again in the future.

Sincerely

Russell Prior
General Manager

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Reviewed 25 June 2018 via mobile

I went there with friends to celebrate a birthday. Beautiful grounds and breathtaking interiors! We were made to feel very special throughout our stay. The afternoon tea was a delight (one of the best I’ve been to). Worth every penny!

Stayed: January 2018, travelled with friends
Thank fatehakhatun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanburyManor, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded 5 July 2018

Dear fatehakhatun

Thank you very much for your review of the Hanbury Manor Marriott Hotel & Country Club.

It is wonderful to read that you enjoyed the special occasion and to hear that you rated us one of the best afternoon teas you have been too.

Thank you once again for leaving a review on Trip Advisor and we hope we are able to be of service to you again in the future.

Sincerely

Russell Prior
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2018 via mobile

Beautiful Manor House, amidst an enchanting park and golf course. I love art, architecture and decoración, so my stay was extremely enjoyable in this classic setting. It’s special for a romantic gateway, family trip or a celebration with friends as it also has a spa and with an good restaurant inside.
I stayed with my family for five days and we had a wonderful time.

Stayed: June 2018, travelled with family
Thank bimarce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanburyManor, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded 5 July 2018

Dear bimarce

Thank you very much for your review of the Hanbury Manor Marriott Hotel & Country Club following your stay with us for 5 days.

We are thrilled that you enjoyed your time and have awarded excellent scores which I cannot wait to share with the entire team.

Thank you once again for leaving a review on Trip Advisor and we hope we are able to be of service to you again in the future.

Yours sincerely


Russell Prior
General Manager

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Reviewed 24 June 2018 via mobile

I just did not have a good stay here. Check in was slow and clunky. My room was a considerable distance from the reception..receptionist told me ‘less than a minute’ .. it was not and I had bags to drag there and back.
Room was a v good size. Bed very soft and uncomfortable, TV did not work.. at all.. breakfast was pretty lamentable the heated plates at the buffet grill were molten hot...untouchable other than with something to hold them with.
Building itself was v nice but it just did not work for me.. have stayed here a few times.. cheap but not good..

Stayed: June 2018, travelled on business
1  Thank NormaStit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanburyManor, General Manager at Hanbury Manor Marriott Hotel & Country Club, responded to this reviewResponded 26 June 2018

Dear NormaStit

Thank you for taking time to provide feedback regarding your stay at Hanbury Manor Marriott Hotel & Country Club.

Firstly, we are incredibly sorry for all the reasons that have led you to provide a less than satisfactory review and the disappointment that has been caused. As you would expect your comments will be shared with the Management team and we can assure you they will be taken on board for future improvements.

We regret to hear that your stay was not all it could have been. We truly hope you consider returning to receive the true Hanbury Manor experience.

Yours sincerely



Russell Prior
General Manager

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