Firstly I must say, I LOVE the food here. I also absolutely love the setting, the theming is awesome and the restaurant is really comfortable. Having spent quite a bit of time in Southern America, the food and setting is so authentic. Its this that keeps me coming back, as I have been several times now.
However I must say that as time has gone on service has declined. Today I went for breakfast. Couple of things, my other half had the bottomless coffee (you know, where they are supposed to come round with the coffee pot and fill your mug up.......well they didn't so it was actually just a cup of coffee), from being seated, through to paying the bill we had 6 staff attend to us, no consistency of who was our server/waiter, which is probably why our requests for further drinks, etc weren't actioned, However in my case I had ordered a second tea several times, and even though this did not arrive whilst I was eating they still managed to put them on the bill three times. If we had the same server then I am sure they would remember (or at least stay within their area to serve the tables). Anyhow, my second tea did arrive after requesting the bill and plates cleaned away, along with the bill! At this point I were getting ready to pay and leave (after of course informing the staff they was charging us for three teas when we only had two including this very late one), so I had one gulp of the flesh tea and left after paying our amended bill. I think just to summarise, ordering, and the follow up service is rather slow and not very well organised, other couples were waiting trying to get the staffs attention to finally order food after waiting quite a while.
So, Brilliant food, great surroundings, just a rather inconsistent service, which unfortunately distracts from all the good points.
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