We booked our stay based on the photos (43 or so) and reviews that we saw for ‘Apartamentos Jerez-Alameda del Branco’ which were listed and shown in the photos on the booking site as being on a square, with trees and cafes on Plaza del Branco n5.
We read the reviews, which were excellent all of which informed our decision, and they gave a Superb 9.1 rating. Our booking confirmation confirmed that we had booked the apartment at Plaza del Branco.
We received a text of a different address for the apartment after we booked and an email from the apartments to say ‘ According to Booking.com, you have done a reserve at Apartamentos Alameda del Banco, Habitación Doble Comfort, which, for your information, belong to a newly released group of apartments that we own, located right in the heart of the city, in addition to those we already have in Plaza del Banco.’
So in actual fact the apartment we were booking was not at the address we booked or the one shown in the 43 main pictures. We don’t know if the reviews were for it or the other apartments. We got a taxi from the train station to the address that was texted to us, and we had received a call from the manager of the apartment with his number and when we had difficulty finding the address with the taxi, he kindly spoke to the taxi driver and there was no problem.
The Manager was waiting for us at the apartment; he was very welcoming and pleasant. We were still a little confused about the address, but we did not say anything. The Manager was very helpful he went out of his way to show us the map, places of interest and how to get about. He gave us a choice of two of the apartments in this different complex, but again, neither were the same as the original pictures. We chose one on the upper floor, because it had better light.
The positives of the apartment were, it was spotlessly clean, and freshly painted. Its very quiet and has very comfortable beds (twin room), nice quilts and soft pillows with extra of both. The gate to the complex is locked so you feel very secure. We would give 100% marks for the manager, he was superb and so helpful. The Internet worked perfectly and consistently. The shower is large (although overall bathroom space is small) and the shower pressure is excellent and hot water is plentiful. The kitchen is well equipped, with two pots, two frying pans, coffee pot, cooker top, microwave, kettle, toaster, fridge, washing machine, cleaning material and cloths and brushes etc. There is a small minimarket just outside the door and a bakery.
The down side was that there was only two (very) small windows in the sitting area, and there is a serious lack of natural light, and no lamps to add to the ambiance inside, just over head lighting. While it may not be possible to change the structure regarding window size (maybe this is a positive in the height of the summer) it would be possible to add to the décor by mood altering lighting/lamps.
The apartment is in a gated complex, and there are other locals living in the surrounding apartments, all off a central ‘square’ which is good in that you feel safe, but also as you don’t have a private terrace, you are reluctant to sit in the public walkway/area. We found we had to leave the main door open during the day for light but its on to a main public area so felt a little intrusive.
The apartment its self is down a back street, which initially is a bit hard to find but not when you get used to it. It’s close enough to the central square – but not as close as the one in the picture.
I think it should be specified when booking this apartment that it is not in the location or pictures that are advertised. You will not be having your beer on the terrace overlong the square! On review after, I saw that the small pictures when you go to actually book – shows actually pictures of the apartment, but, you may not always look at those ones, and if you did, you still have no idea that its in a different location, with no terrace, and no tree lined square in front of you with cafes as shown – that should be clear on booking to enable you make an informed choice.
Apart from the issue re the natural light – The manager is extremely helpful throughout your stay, you can ring him at any time for help with bookings or taxi's. It's a very comfortable apartment and you will have a very peaceful quiet and comfortable sleep.
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