What's going on at Prezzo?
A Saturday evening meal for six of us turned out to include dirty toilets, no pepperoni for the kids menu so he had to have the spicy stuff on his pizza which he then didn't eat, piles of rubbish at the back of the restaurant, slow service, overcooked salmon special with undercooked broccoli and two set-menu desserts not available. Two fire doors at the back of the restaurant were open all night as well, doors that led into some sort of stock area.
Being charged for the dessert that wasn't available was also an infuriating moment.
Servers between 5:00 and 6:45 didn't seem too keen to deliver friendly customer service. It wasn't really clear who, if anyone, was in charge of making sure things were running smoothly.
Has management as well as menu changed? This has been a regular place for a good meal out for us for years and, sadly, we won't be coming back.
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