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“Poor”
Review of Prezzo - Bromsgrove - CLOSED

Prezzo - Bromsgrove
Price range: US$19 - US$45
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Business meetings
Dining options: After-hours, Breakfast, Reservations
Reviewed 13 October 2018 via mobile

What's going on at Prezzo?

A Saturday evening meal for six of us turned out to include dirty toilets, no pepperoni for the kids menu so he had to have the spicy stuff on his pizza which he then didn't eat, piles of rubbish at the back of the restaurant, slow service, overcooked salmon special with undercooked broccoli and two set-menu desserts not available. Two fire doors at the back of the restaurant were open all night as well, doors that led into some sort of stock area.

Being charged for the dessert that wasn't available was also an infuriating moment.

Servers between 5:00 and 6:45 didn't seem too keen to deliver friendly customer service. It wasn't really clear who, if anyone, was in charge of making sure things were running smoothly.

Has management as well as menu changed? This has been a regular place for a good meal out for us for years and, sadly, we won't be coming back.

Date of visit: October 2018
Thank Adam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (306)
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4 - 8 of 306 reviews

Reviewed 6 October 2018 via mobile

I visited this restaurant for a late lunch with my wife and wished we hadn’t. Whilst the menu promised much, the food failed to deliver. Pick of the bunch for this was the Beetroot Gnocchi which arrived looking like 7 anaemic plums on top of some algae. Not quite what the menu picture or description led me to expect. After waiting to find a waiter to rectify this, he returned having squeezed some more pesto on top. The food was pretty tepid by then, which only served to worsen the experience.
In short, an overpriced shambolic waste of money.

Date of visit: October 2018
Thank Toomuchlinguine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

I visited this restaurant this evening and had a lovely meal. My friend has a gluten intolerance and they kindly catered to her needs by using a gluten free base for her garlic bread and her pizza. The service was polite and friendly, but it did seem like there wasn’t enough staff on at times (but that may have been because they had a few large parties to attend to!). The food itself was very nice and I will most likely be returning to this restaurant.

Date of visit: September 2018
Thank katietodd711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

The service was good but the meal arrived 2 minutes after ordering and was full with rosemary and had clearly been microwaved. The wine was chilled but not nice at all. Will not be eating here again. The floors were also very slippery..

Date of visit: September 2018
Thank niclwb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Bromsgrove, responded to this reviewResponded 26 September 2018

Hello, we are concerned to hear that you received poor food. This is not the standard of food we expect in our restaurants and we apologise. We hope to see you again soon to show you just how good we can be.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

Ate out here last night and wished I didn’t! Ran out of half the menu and soft drinks and even thought it funny when one of our party raised the issue of a small bone in her food that she could easily have choked on. Slow service and what started as a nice three course meal ended up as a slow, 2 course, as the only thing they could offer as a dessert was ice cream! Totally over-rated! Won’t be coming back again!

Date of visit: September 2018
Thank Tracey E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
love_prezzo, Guest Relations Manager at Prezzo - Bromsgrove, responded to this reviewResponded 26 September 2018

Hello, thank you for your feedback regarding the poor level of food and service you received in our restaurant. We understand this is unacceptable and know we can do better. We apologise!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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