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All reviews hotel restaurant great hotel stayed one night nice room modern hotel coffee machine comfortable beds buffet breakfast following morning wasn't busy the air conditioning excellent shower could have been better parking facilities enjoyable stay value for money only gripe
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4 - 9 of 339 reviews
Reviewed 6 April 2018

This is not a 4-star hotel by any sane definition of the term. This hotel has amenities to the level of a 3-star hotel at best, and offers a very confusing experience to any customer foolish enough to believe what's written in the "Guest Directory", a work of pure fiction provided in the bedroom (and translated by an amateur).

All the information on room service availability times in this book is WRONG, with room service in fact unavailable for most of the day. Also, do not believe the menu in the lift promising two dishes available from Room Service "24h/24". This is not true, and the alleged 24-hour snacks and drinks available at reception don't exist either. There is no vending machine.

In fact, this hotel has absolutely the worst catering to the needs of late-arriving guests that I've ever encountered in any hotel in the last decade. If you try politely asking for any such luxury as a bag of crisps or can of drink at night, you will be looked at as if you had just demanded that a mountain of cocaine and an army of prostitutes be brought to your room. And don't think you'll be getting any nuts or crisps in that minibar either. Mine contained 3 soft drinks (two of which were water) and that was it for the stay.

When I tried to return to my room after going out, I found that the lift refused to take me to the 2nd floor, preferring to take me on a scenic tour of the basement, then the ground floor, then the basement, then the ground floor, etc. until I was forced to take the stairs (fortunately I'm not disabled). Obviously I informed reception though nothing was done about it. When I finally got to my room, the key card refused to work and I had to take it down to the reception again. The desk staff did something to reset it but I do not remember any apology or explanation being forthcoming. Maybe I had just strayed into a particularly boring part of Lewis Carroll's Wonderland.

The cleaners were definitely the nicest and most helpful members of staff in this hotel, so I feel kind of bad about reporting the mould I found on the small shower head, but it is mould and I know some people can be made ill by that stuff so if you have an allergy, be warned.

Apart from that the room was clean, and the food was very good although certainly not cheap. In fact the food is the main reason I am rating this "Poor" and not "Terrible". I've stayed in a lot of 4-star places and this was the second worst experience of that kind I've ever had.

Room Tip: Just don't.
  • Stayed: April 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Daisy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2018 via mobile

I spent 5 nights here and had a quiet and enjoyable stay. The room was modern with a good coffee machine and comfy bed. The bathroom was also well appointed.

Service was very good and there was a decent selection of food at breakfast. The warm food could have been better. Used the restaurant twice which was very good.

My only gripe about the hotel was the fact that every time I used the shower it was uncomfortably hot. No amount of adjusting the valve helped.

Stayed: February 2018, travelled on business
Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017

second time we visited this hotel with six friends last Saturday.
we all got excellent, clean and very well equipped rooms.
nothing negative can be said about the rooms.
the whole hotel looks very clean and very modern.
we also had dinner and breakfast in this hotel.
both were ok.
price/quality of this hotel and restaurant is very good, especially during weekends.
to be recommended

Room Tip: i think all rooms are excellent
  • Stayed: November 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank antoonsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

We chose this hotel as a stop over on our way to south West France and we were not dissappointed. It's easy to find d and has a free car park for guests. The receptionist was really friendly and had a lovely warm smile to greet us. The hotel is fairly new so all the rooms are modern and well appointed. The beds and pillows were exceptionally good and gave us an excellent night's sleep. The hotel is on a main road but the double glazing in the bedrooms keeps noise to a minimum. We had a 15 minute walk into town in the evening to get a meal which gave us chance to stretch our legs after driving all day. The hotel restaurant looked nice and got good reviews but we wanted the walk so didn't try it. A great hotel and we will be back.

Stayed: October 2017, travelled as a couple
1  Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017

One night in the hotel on our way through France. Nice room and lovely meal in the restaurant. Good breakfast. I left my Kindle in the room and did not realise I had done so until the hotel emailed to say they had it. They helpfully posted it home for me

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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