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Overview
Holiday Rental House -
2 Bedrooms, 2 Bathrooms, Sleeps 5
Capranica, Province of Viterbo, Lazio

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Italian first
  • Any
English first
English first
Italian first
Any
English first
sur_reali...
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“AVOID AT ALL COSTS!”
Reviewed 21 September 2014 for a stay in August 2014
1
person found this review helpful

We spent a week into this country house and please take my advice: STAY AWAY! At first sight the place is appealing, pet and child friendly, and the rural location is certainly enchanting. That said, we experienced several difficulties and possibly the WORST customer service ever. Our nightmare begun when as we walked in the house, we discovered tons of dust and cats' hair in the toilet, in the shower and even in the fridge. Meanwhile, in one bathroom, the toilet seat cover would fall on your back as one tried to sit down. The sofa bad was in such disgusting state that our guest couldn't sleep for the whole night and decided to leave the next morning as he couldn't take the intense smell of stuffy and dusty covers. This was coupled with obsolete solar panels that gave us cold showers in the morning - before the sun would shine. Finally, on the house's website it is advertised in capital letters FREE WI-FI; however, the internet works very slowly or doesn't connect at all.
Any intelligent businessman would make sure if a guest experiences such difficulties, perhaps he should take some sort of responsibility. Instead, in typical Italian fashion, he is always eager to pass the buck. It is never his fault, but somebody else's: the cleaner’s, the clouds’, the care taker’, even Telecom Italia. We have always been very polite in informing him about the defects of the house, and to begin with he begrudgingly tried to sort things out. He re-called the cleaner to finally clean, he connected his electric tank to give us hot water, he asked the caretaker to move the toilet seat forward so we could finally go toilet without the cover collapsing on out buttocks. But on the morning we did mention the connection to the internet was really poor, he couldn't take criticism any further and started shouting at me in front of my 1 year old son. I politely invited him to calm down for the sake of the child, who was so upset at that outbirst that started crying, yet in all reply he raised the tone of his voice even further and abruptly urged me and the other family to leave the premises. What a paradox! I have several witnesses to vouch for my word and -as an Italian myself- I felt it is so deflating that a fellow countryman would act in such fashion. No way I would give him the satisfaction of going away, especially as I knew he was about to leave for the rest of our stay. I just walked away from that madness until he was left shouting by himself and he finally did go away What a sad, stingy, unkind person he is. I cannot forget nor forgive his attidtude, which is so nonsensical to the point of becoming farcical, nor his disturbing behaviour that caused my child to cry. Take my advice: STAY AWAY!

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Liked best: The view
Liked least: The proprietor
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
giormest
Casale Monferrato, Italy
Level 6 Contributor
177 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 17 September 2014 for a stay in August 2014
Google Translation

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Travelling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Was the property as advertised?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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