Imagine showing up at the hotel you booked and the front door is locked . You're standing on the sidewalk feeling like it's a bad joke.
Imagine finding out the AC controller doesn't work unless you key in a password that nobody bothered to give you. And it still doesn't work, with 27° C in the room.
Then you're told you can only exit the hotel through a back door because they're locking the front door again (at 7 PM).
Rooms are fine and well appointed but the management is grossly lacking,