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Reviewed 26 June 2018

An excellent 2 night break with our extended family which catered well for age 4 to 60!
We stayed in Tiger Lodge (an extremely well appointed lodge with window walls that literally allow the guests to watch tigers padding around & feeding - pretty surreal!) & 2 Tree Houses (very comfortable, self catering units with balcony sun traps, great views over the reserve, down to the coast & across the channel).
We all had different highlights - the safari, the animals, toasting marshmallows (while watching a rhino & cheetah), laser clay pigeon shoot, breakfast in the hotel, the buggies....mine was the tranquility at dawn and dusk.
Gripes - not clear where buggy routes were, the hotel needed extra staff at breakfast, disabled parking was difficult (on steep incline).
Overall a fabulous experience delivered by animals & staff!

1  Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowlettsPortLympne, Customer Service Manager at Tiger Lodge, responded to this reviewResponded 3 July 2018

Dear David P,

Thank you for taking the time to leave your 5* review on our Tiger Lodge & Tree Houses. We are thrilled that you all had such a fabulous time while staying with us and that you all had special moments to remember. Thank you once again for your valuable feedback and we hope to welcome you and your family back on a return visit in the near future.

Kind regards
The Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2018

We stayed 2 nights in Tiger lodge and it was amazing. Not only the views of the sea were stunning from the balcony but the Tigers themselves right outside your window! The whole animal experiences were fantastic from Giraffe safari, bear feeding and generally driving around in the buggy. The administration side was very disappointing from guest services though as we could have done a whole lot more had we known about what was available. The website could also be made more user friendly as well. I would still highly recommend a visit as there are various choices of accommodation.

Stayed: June 2018
1  Thank sylvia600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowlettsPortLympne, Customer Service Manager at Tiger Lodge, responded to this reviewResponded 3 July 2018

Dear sylvia600,

Thank you for taking the time to leave your 5* review on Tiger Lodge. We are thrilled that you enjoyed the reserve, especially having the Tigers laying outside your window. We have taken on board the comments regarding guest services and have put in place retraining, so that guests are made fully aware of all the encounters there are on offer in the reserve. Once again, thank you for your valuable feedback and we hope to welcome you back on a return visit very soon.

Kind regards
The Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2018 via mobile

The uniqueness of this is great. To be so close to the tigers was fantastic. The golf buggy is helpful and it’s wonderful to be able to go around when the park is closed. We ate in the hotel which was very good.
This was, indeed, a memorable night and I would recommend it

Stayed: June 2018, travelled with family
1  Thank frodo66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowlettsPortLympne, Customer Service Manager at Tiger Lodge, responded to this reviewResponded 24 June 2018

Dear frodo66,

Thank you for taking the time to leave your 5* review on Tiger Lodge. We are very pleased that you had such a wonderful visit with us and hope that you will make a return visit very soon.

Kind regards
The Customer Service Team

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Reviewed 17 June 2018 via mobile

Absolutely fantastic and worth every penny.

Transfixed all day and night not even leaving for dinner. Watched the tigers 6 inches away through glass with a glass of wine and candles lit. Hearing the growl of the tigers through the night just completed the authenticity. Added bonus buggy allowing us private trips around the park before open to public.

Shall be back !

Stayed: June 2018, travelled with family
1  Thank Passenger756311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowlettsPortLympne, Customer Service Manager at Tiger Lodge, responded to this reviewResponded 24 June 2018

Thank you for taking the time to leave your 5* review on Tiger Lodge and we are thrilled that you enjoyed our Tigers so much. We look forward to welcoming you back to the reserve in the near future.


Kind regards

The Customer Service Team

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Reviewed 14 June 2018

Stayed for 2 nights at Tiger Lodge, yes you do get to see the tigers very often.
Wonderful experience as was the Giraffe Safari. Alex our Ranger was informative and clearly loves his work with animals
This reserve is quite magical and worthy of a return visit as 2 nights was not long enough to truly see everything. Since the animals are free to roam you want to go back for more.
Only criticism is Guest Services who seemed only to focus on day visitors. We missed things as we were not given information. Think they need some education and training on this.

1  Thank SussexClancy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HowlettsPortLympne, Customer Service Manager at Tiger Lodge, responded to this reviewResponded 3 July 2018

Dear SussexClancy.

Thank you for your 5 star review. We are so pleased that you enjoyed your stay with us at Tiger lodge. Thank you for the constructive feedback regarding the guest service area. We would like to speak to you to discuss this further, to find out some more information so that we can make sure this is fully addressed. if you could call us on 01303 234190 at your convenience then that would be appreciated. Many thanks and we hope to hear from you soon.

Kind regards
The Customer Service Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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