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Review Highlights
Worth a Visit

We visited with my 2 year old grandson, the place itself was very tidy and the staff were very... read more

Reviewed 29 October 2018
Bennettbrian
,
Hebburn, United Kingdom
via mobile
We dug Diggerland!

Ever since our first born got into construction toys and we saw the advert for Diggerland we have... read more

Reviewed 28 October 2018
Andrew S
,
Glenrothes, United Kingdom
via mobile
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All reviews theme park height restrictions great fun big kids inside area coin operated all ages full price off road discount voucher couldn't do enough staff were so friendly an indoor play area grandchildren aged soft play half term little boy
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Reviewed 12 May 2018 via mobile

Brilliant day out. The staff are exceptional. Very friendly and polite and enthusiastic. Some families were trying to push on but th staff managed this as best they could. Great experience for young and old.

Date of experience: May 2018
Thank toes1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiggerlandUK, Guest Relations Manager at Diggerland, responded to this reviewResponded 27 June 2018

Hello there,

Thank you for your wonderful 5* review.

We're thrilled to hear that your family enjoyed their day out to Diggerland Durham.

We hope to see you again soon for lots more fun!

Kind regards,
Diggerland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2018 via mobile

Visited Diggerland Durham today and had a fantastic time although the site is fairly small there was so much to keep us all going our age ranges were from 2 to 55
The staff although many were young were very helpful and took the time to explain everything Jordan on the joy rider was very patient with my grandson ( age 11 ) who has autism. Also Miles/Jade/Tom/And Jamie were very helpful I would like to thank all the staff by name but to many to mention I would also like to thank the management Mark and Jen for their hard work keeping the park clean tidy and for there helpfulness we will be back next year

Once again thanks to Management and ALL the staff for a fantastic day

Date of experience: May 2018
Thank Phill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiggerlandUK, Guest Relations Manager at Diggerland, responded to this reviewResponded 27 June 2018

Hello Phill,

Thank you for your fantastic 5* review.

We're delighted to hear that you all had a great time visiting the Diggerland Durham park.

The Diggerland team are a credit to the organisation and as such, please be assured that your lovely comments will be forwarded onto the General Manager.

We look forward to welcoming you again soon!

Best wishes,
Diggerland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

Not the best of the digger land parks but no matter which you go to they are just such great fun, we always have a great time their but unlike most theme parks you can really only send 2-3 hours here because their is not too much and it is never very busy, most you will queue is 15 minites, hope this helps

Date of experience: July 2017
1  Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiggerlandUK, Guest Relations Manager at Diggerland, responded to this reviewResponded 4 May 2018

Hello David,

Thank you for your 4* review.

We're pleased to hear that you enjoyed your day out to Diggerland Durham.

We sincerely hope to see you again soon.

Best wishes,
Diggerland

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Reviewed 12 April 2018 via mobile

We spent the day at Diggerland for my sons 5th birthday. We had a brilliant day!
The staff were an absolute credit to the place, all young but very well trained in their jobs and all had excellent manners and people skills, particularly great with children which makes a real difference as a kids attraction. They go above and beyond to be friendly but not patronising or pushy. The attraction is well organised, there’s ample parking. The on-site cafe is very reasonably priced and I’d thoroughly recommend the place to young families looking for an action packed fun day out. Thank you!

Date of experience: April 2018
Thank 10383BH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiggerlandUK, Guest Relations Manager at Diggerland, responded to this reviewResponded 4 May 2018

Hello there,

Thank you for your wonderful 4* review.

We're delighted to hear that your son had a brilliant time celebrating his 5th birthday.

We will be sure to pass on your wonderful comments regarding our staff members at Diggerland Durham.

We sincerely hope to see you again soon for lots more fun!

Best wishes,
Diggerland

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

We live 15 mins from Diggerland and my son is 7 yet this is the first time we've visited. This tells you everything about the entry price really... Despite the management comments that prices are in keeping with other local attractions, I disagree with this. For the size of this attraction its more comparable to Mini Moos or Hall Hill Farm nearby, both of which have more activities and a better mix of indoor/outdoor attractions (the indoor soft play here is pretty rubbish. The rain got heavier whilst we were there so we cut the day short in the end).

Having said that, my son loved the diggers, the staff are all very friendly and the food is good value. I agree with other comments that the number of £1 coin rides after paying £20 each to get in sticks in the craw somewhat.

I also think that despite the pretty serious accident here 10 or so years ago (which tbh I think has put lots of us local people off going for a long time), safety seemed a bit hit and miss. Some of the staff were super careful. Others were letting kids onto things they were too small for. The digger was tipping with my son in it because the bucket got stuck in the mud. It took a while for anyone to notice and I couldn't reach him.

Also this isn't a place for very tall people or fatties. Some of the rides you can only take your kid under 1.4m on if they sit on your knee and there simply isn't much space on many of the rides for this.

There needs to be more seating in the cafe as it was quiet when we went and we still found all the seats were taken.

If this was cheaper we would go back a few times a year. As it is we probably won't bother despite it being on our doorstep as my son is just as happy with other nearby fun parks such as Adventure Valley which are much cheaper.

Date of experience: April 2018
2  Thank 339michaelah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DiggerlandUK, Guest Relations Manager at Diggerland, responded to this reviewResponded 15 May 2018

Hello Michaela,

Thank you for your comments.

Please be assured that we welcome all feedback in order to help us improve our service.

We are disappointed to hear that your recent visit didn't meet your expectations.

Please note the machines we use are real JCB diggers and dumpers and the attachments have been especially adapted in accordance with the Health and Safety Executive (HSE), therefore costing hundreds of thousands of pounds.

Please also bear in mind that we run various special offers in local newspapers, magazines as well as online and in our newsletter which visitors are more than welcome to benefit from.

In addition, please note that the Diggerland website does clearly display information regarding our prices and the additional extras for the dodgems and coin operated machines, so that visitors are made aware of this before arriving.

Please be assured that Health & Safety is Diggerland's top priority for all visitors and staff members. As such, we will be sure to forward your feedback on to the Health & Safety Executive regarding your concerns.

We sincerely hope that this does not deter you from making future visits to Diggerland Theme Park.

With warm regards,
Diggerland

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