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2 - 7 of 62 reviews
Reviewed 9 October 2018 via mobile

We went for a meal at Melati Restaurant because we wanted to try their Lombok package meals, turn out to be very disappointed, meals portion small ( all of the pelecing ayam only bone with chillies sauce), food cold,some of the food listed on the package didn't arrive, and when we mention it, their answers just,"ooo."
Very disappointed, not going back again.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Aniek70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Husni R, Direktur Penjualan at Melati Resort & Hotel, responded to this reviewResponded 10 October 2018

Dear Aniek70,

Thank you for taking the time to give a review for our Restaurant.

Previously we apologize for our food that made you feel uncomfortable especially regarding our staff services and problems in the restaurant.

We have carried out continuous refreshment training for our staff so that in the future they will no longer repeat this, as well as other departments including the waiter/es & Kitchen staff.

We hope you can return to Melati Restaurant Kuta Lombok in the future so that we can provide our best service.

Regards,


Melati Resort & Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018 via mobile

Visite to Melati Resort & Hotel |
#goodtime
#goodplace
#goodimagination
#goodspirit
#goodfeel
#goodmemories
#Enjoyyourday
Melati Resort & hotel is one of life energy to finding new experience, so come and make your trip to complete !

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Daydream821518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Husni R, Direktur Penjualan at Melati Resort & Hotel, responded to this reviewResponded 3 October 2018

Dear Gazaly a,

Thank you so much for your review about our 'Nice Time'!
We appreciate your kind words. We always love to having you here at Melati Resort & Hotel Kuta Lombok! We hope to see you again in the near future.

Kindest Regards,

Melati Resort & Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 September 2018 via mobile

Let's friends all of us find information about travel advisors here.
Service that is sure to satisfy will not disappoint you.
Please inform the family of your friends and partners.
Here the info is very communicative and reliable. Let's all of you see try and order now.
Congratulations to have a happy day and have fun.

Date of stay: September 2018
Trip type: Travelled with family
Thank BackPacker819782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Husni R, Direktur Penjualan at Melati Resort & Hotel, responded to this reviewResponded 2 October 2018

Dear Ika,

Thank you very much for sharing your unique experience with us.

We're so happy you loved your stay in Melati Resort & Hotel :) we've done everything we could for you to have a great time.

We hope to see you again in our paradise!

Melati Resort & Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2018

I stayed 2 night here with my lovely wife after spend 4 days at gili trawangan I choose those hotel because near by kuta beach and near by main road easy to find they had swimming pool and breakfast bar also available here

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank sammah05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Husni R, Direktur Penjualan at Melati Resort & Hotel, responded to this reviewResponded 2 October 2018

Dear Sammah05,


Thank you for taking the time to give a review on Tripadvisor.

We are very happy that you and your lovely wife enjoyed your vacation in our place and positive feedback from you will be happy to share with the team so that we remain motivated for us to be able to provide our best service consistently.

We are waiting for the arrival of you and family at our hotel in the coming holidays, and have a nice day.


Regards,


Melati Resort & Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

This isn't a revenge but just a list of facts. The first evening we had no warm water. You overcome that. But not that easy with 3 young kids. The breakfast was that bad that we decided to leave the hotel and go somewhere else although it was already prepaid for both days. The swimming pool wasn't accessible. There was a layer of 2cm of green/disgusting product on top. The smell was terrific. It had to be fixed the next day. We never saw it operational and even if it had I would have seriously advices anybody not to enter it.
The smell in the room was very bad.
Next evening and the morning that followed we had no water at all. Something the reception didn't believe was worth mentioning. The water wasn't getting up to the second floor. We started washing ourselves at the swimming pool showers when finally we got access to a first floor room to wash ourselves.
The second evening we woke up at 5am because of rats jumping (really) on the roof top. Because the roofs were flat and made of wood it the center it was making the hell of a noise. Kids were so scarred...
I cannot complain about the location because that the only thing we knew before going. But center = noise. What's the point when the city is so small and taxis are so cheap.
The wifi was working 30% of the time but the speed was ok when working.
The only other customers we spoke to had booked for three days. The left back to Bali after their first night... without water.
Don't go there.

Date of stay: August 2017
Trip type: Travelled with family
2  Thank Jiic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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