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All reviews open plan water garden sister hotel breakfast was buffet style lounge area two double beds huge room on arrival four poster hotel restaurant lovely hotel jacuzzi bath sat nav family room wedding planner steak stayed here for one night
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Reviewed 10 November 2018 via mobile

Check in was friendly, efficient, warm and welcoming. Room was huge with two double beds. Beds were clean and very comfortable. Evening meal was great and breakfasts superb. Every member of staff was friendly and happy to help. Special mention to Kelly who was the most helpful and pleasant member of staff I have encountered in any hotel. Location is fantastic. Would definitely return.

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank loise52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebraF899, Manager at Greens at Gretna, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to leave your comments loise52, I will pass your kind comments onto Kelly, I am sure she will be delighted. regards

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Reviewed 5 November 2018

Stayed in lots of hotels over the years in Gretna but stopped overnight at Greens last week. What a great place, staff were super nothing too much trouble for them,place is spotless, price was within reason. We won,t stay anywhere else now we have found this hidden gem. My step son is being married next year and will honeymoon in New Zealand later that year but will going on a “mini moon” after wedding so we took opportunity to speak to Debra and Chloe and they came up with a great deal for us to send them to Greens for a couple of nights. Well done ladies!! If you want a class hotel at reasonable prices then look no further than Greens. Thank you

Room tip: Four posters are great
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank jsM4578PI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebraF899, Manager at Greens at Gretna, responded to this reviewResponded 8 November 2018

Thank you jsm4578PI for your lovely comments, it was great to meet you. It was our pleasure to be able to assist you with your "mini moon" requirements. Now that you have found this "hidden gem" I hope to see a lot more of you in the future. take care

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Reviewed 4 November 2018

We stayed just one night at the Greens Hotel on our way home from a trip to the north of Scotland, at first a bit of a problem the sat nav directs you to the rear of the hotel which is a little uninspiring. Once you have come round to the front and enter the hotel it’s a whole different thing, the reception ,dining, and lounge/ bar areas are light and bright,our room was the same a good size the entire place is clean. In the bedroom there is a individual room thermostat so you can set the room temperature to your own liking. The food choices for both dinner and breakfast are quite extensive and of a good quality, the staff throughout the hotel are all vey pleasant with nothing to much trouble to make your stay a good experience

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 216jimh216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebraF899, Manager at Greens at Gretna, responded to this reviewResponded 8 November 2018

Thank you Jim H for your great comments, I will share them with the team, please visit us again soon regards

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Reviewed 31 October 2018 via mobile

Third time we have stayed here the refurbishment of the hotel is lovely rooms very spacious and a lovely comfortable bed we had a brilliant meal in the restaurant with wine followed by a fabulous self service breakfast in the morning
Lovely friendly staff took advantage of the free entry to the blacksmiths enjoyed the visit we will return again

Date of stay: October 2018
Trip type: Travelled as a couple
Thank fletch08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebraF899, Manager at Greens at Gretna, responded to this reviewResponded 1 November 2018

Congratulations on your wedding anniversary, I am delighted to read that you enjoyed your third stay with us, we will see you soon for the fourth hopefully. regards

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Reviewed 30 October 2018 via mobile

Greens at Gretna Hotel reviews
Reviews
4.3
Very good
307 reviews on Google
Families
4.6
Couples
4.6
Business
4.1
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Emma Griffiths
Emma Griffiths-EDIT3/5
26 minutes ago on Google
My partner and I stayed 2 nights here with the intention of looking around and booking a wedding as the photos on the internet looked amazing. We arrived at 12.30 and as we had had a very long journey enquired as to check in time-not before 3 we were told, we were understanding of this and went for a short walk to return at 13.30 with our bags and sat in the bar area near the check in desk. The young girl that had told us we had to wait until 3 saw us waiting and over the next hour proceeded to check in several other couples. When I went to ask if there was early check in I was told by an older lady that our room was ready and we could check in, when I pointed out that her colleague knew we were waiting and had checked other guests in whilst watching us sit there with our bags she was apologetic but the young girl sat there sniggering and poking another colleague in the side. By this point I was exhausted and upset so we went to our room. The room was not as nice as the photos on the internet had made out and the 2 single beds that had been put together for us were awful as the mattresses were so old the hard edges of the beds were inches higher making it impossible to use the middle of the bed.
The only view from the window was completely of the roof from the back of the hotel.
The shower was usable but not much power at all. The room was clean however and tv had quite a few stations.
The breakfast was lovely and the evening meals were a saving grace although staff never checked if our meals were ok after being served and took 30mins for plates to be cleared once finished despite there only being 2 other tables to serve, only once out of 2 nights were we offered another drink and it felt like we were an inconvenience as they were happier chatting to each other than serving.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Sightsee55180122479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DebraF899, Manager at Greens at Gretna, responded to this reviewResponded 8 November 2018

Thank you for taking the time to leave your feedback, please feel free to contact me directly if you would like to discuss further regards

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