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steveandsuedring
Sheffield, United Kingdom

Lovely hotel

5.0 of 5 bubblesReviewed 19 Jan 2024
Nice short stay ,fantastic looking property on the outside,getting a little tired on corridors and rooms ,on that note the beds are comfy with crisp clean bedding and well serviced,the breakfast was very nice with plenty of options and professional and attentive staff .we had a drink the last night on the terrace and the staff serving were great and now we wish we had stayed and had a meal in such a beautiful setting ,something we would do if we came back
Date of stay: January 2024
Room Tip: A must if in Johannasburg
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo Hotel, General Manager at The Palazzo Montecasino, responded to this review
Responded 24 Jan 2024
Dear Steven and Sue,

Thank you for taking the time to write a review regarding your recent stay at the Palazzo Hotel,

We appreciate your feedback and the team is very pleased that you enjoyed your stay with us.

We look forward to welcoming you back again in the near future,

Kind Regards
Catia Viegas
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 3 January 2024

Great hotel! I disagree with previous negative reviews, our experience was very good indeed.
The property is beautiful, with the Palazzo theme well executed and in excellent condition. The rooms (we stayed twice) are well appointed and comfortable, great bathrooms, beds and facilities.
The pool is lovely.
The proximity of Montecasino is convenient, with its restaurants, bars and theatres.
The service levels are excellent, I stretched the service and was always pleasantly surprised, for example room service breakfast at 5:30am on several occasions. The restaurant is great, very good service and delicious food.
We'll be back!

Room tip: Rooms facing inwards are better.
Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank toolmanntadgh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo Hotel, General Manager at The Palazzo Montecasino, responded to this reviewResponded 24 January 2024

Dear Toolmanntadgh,

Thank you for taking the time to write a review regarding your recent stay at the Palazzo,

The team is so grateful for your wonderful review and comments about the hotel, location and the staff.

We look forward to welcoming you back again in the near future,

Kind Regards
Catia Viegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2023

The accomodations are somewhat dated but in reasonable condition, and the hotel itself is beautiful. The close proximity to Montecasino is an advantage, but there are better hotels at which to watch in Johannesburg.

Date of stay: December 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank seanrC2289LI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo Hotel, General Manager at The Palazzo Montecasino, responded to this reviewResponded 24 January 2024

Dear Sean,

Thank you for taking the time to write a review regarding your recent stay at the Palazzo Hotel,

We appreciate your feedback and acknowledge that the hotel is due for a refurbishment. The team is in the process of designs however we want to maintain the Italian look and feel that this complex is designed around.

Kind Regards
Catia Viegas
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2023 via mobile

From the time you enter the property you are greeted by warm smiles and wonderful hospitality!!! Seeing the diversity in staff being from all over the world was heartwarming. The staff seemed to anticipate your next request excellent!!!!

Date of stay: September 2023
Trip type: Travelled with family
Thank ShamiM645
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palazzo Hotel, General Manager at The Palazzo Montecasino, responded to this reviewResponded 24 January 2024

Dear ShamiM645,

Thank you for taking the time to write a review about your recent stay at the Palazzo Hotel,

The team was very pleased to read your review and that you enjoyed your stay with us,

We look forward to welcoming you back again in the near future,

Kind Regards
Catia Viegas

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2023

In summary:

*The property is overpriced, dated and poorly designed and absolutely not what it purports to be in the photos they show on the website.
*The service ranges from inept to rude and the staff seem unable to resolve any problems.
*The food is sub-standard, the evening meal was mixed quality but the breakfast is inedible with food looking extremely unappetizing and in cases, not replenished.
*We booked a double room with a rollaway bed for our 7 year old but were given a room with 2 double beds meaning my wife and daughter had to share. I went to speak to reception for a solution. Their only offer was for us to pay an additional 5,880ZAR (twice what we paid for the original booking) for another room.
* The wifi is slow and intermittent, even for browsing low data apps like Instagram
* The hotel entices you with luxurious images of the property, but does not deliver on good quality in any other respect.

It’s disappointing as we were looking forward to spending our last day at this property but instead we feel stuck here having had very poor sleep, and my wife having not eaten since she’s arrived.

Room tip: Don’t fall for this place, try another hotel.
Date of stay: September 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Lee M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catia Viegas, General Manager at The Palazzo Montecasino, responded to this reviewResponded 11 September 2023

Dear Mr Monk,

Thank you for your review on your recent stay at the Palazzo Hotel,

I have responded directly to your wife via the email she sent me post your stay and have addressesdthe concerns and comments raised in both of your reviews on Tripadvisor.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2023 via mobile

I booked this hotel as our last stay after 3 weeks travelling across SA. Even though its not near the airport I thought it would be a nice treat. How wrong was I. We've literally just cheeked in and I already feel I need to give this place a bad review. Check-in lady was rude, and literally couldn't be bothered. We then got to the the room which is dated, dark and miserable. I which I could turn around and get on the my flight now. Don't waste your time or money here.

Date of stay: September 2023
Trip type: Travelled with family
Thank Britt-MarieM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Catia Viegas, General Manager at The Palazzo Montecasino, responded to this reviewResponded 11 September 2023

Dear Mrs Britt-Marie Monk,

Thank you for your review posted about the Palazzo Hotel,

I have responded to you directly on the email you sent me regarding your concerns from your stay at the hotel.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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