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Namukulo M
Lusaka

Lovely Hotel

4.0 of 5 bubblesReviewed 27 Feb 2023via mobile
This is a gem worth visiting. The hotel has a charm of its own with its Italian styling and great location being adjacent to the Monte Casino. I enjoyed the food, and there is so much to explore. Service is not bad as staff were helpful but sometimes took long to deliver orders.
Date of stay: June 2022
Room Tip: Higher floor rooms are better as the highway next to the hotel tends to be busy.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this review
Responded 05 Mar 2023
Good day Edwin,

Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one.

We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational. Your feedback is vital to our success and all feedback in used constructively to improve our product and services. I would love to hear what we could have improved on to exceed your expectations.

We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 24 February 2023

Quite honestly, the best hotel I've ever stayed in. Unfortunately, we only stayed one night and I can't wait to come back. We were given a complimentary upgrade to a garden suite and were welcomed with a glass of bubbly on arrival. A concierge assisted with our suitcases and the welcome from the reception, door staff and concierge team was wonderful. The cleaning staff were lovely and the room and hotel were cleaned to an incredibly high standard. Security around the hotel is superb, we were visiting from the UK and felt completely safe. We were checked in and out of the car park and the security and car park staff were friendly and helpful.

The room was perfect, the bed was the most comfortable I have ever slept in and the bathroom was stunning. The toiletries were very high standard. .Our terrace was beautiful and we sat relaxing, looking at the gardens. The bar area is great, we enjoyed a drink just taking in the stunning decor.

Breakfast was delicious, everything you could wish for. We had a walk around the pool area afterwards and next time we stay I'll book a spa treatment.

We walked over to Montecasino during our stay, it's great to not need the car, so that we could both enjoy a drink with our dinner.

I can't wait to come back! I've found my Joburg 'go to' hotel. Thank you so much to everyone!!

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank NortonerStratford
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 1 March 2023

Good day Nortoner Stratford,

Thank you for taking the time to complete a review on the Palazzo Hotel. Your comments are greatly appreciated and we are delighted that the team were able to meet your requirements and that your stay was a memorable one.

We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational. Your feedback is vital to our success and all feedback in used constructively to improve our product and services.

We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2023

I am in love with this hotel I have had the pleasure of staying there 4 times inthe passed year as well as starting the new year at the hotel
I have stayed in the standard suite m the garden access suite and the suite room
the service has always been excellent from the staff the rooms are beautifully appointed and every need is catered to
the location to monte casino is within walking distance and so convenient !
Definitely my favorite place to stay in JHB...will be returning soon:)

Room tip: the deluxe room with access and views to the garden area is a gem
Date of stay: January 2023
    • Sleep Quality
    • Cleanliness
    • Service
Thank RashiaSonpal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 1 March 2023

Dear Rashia,

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

Your comments are greatly appreciated and we are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational.

Thank you for your continued patronage and we hope that your next stay is planned for the near future as we look forward to welcoming you back to the Palazzo Hotel.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2023 via mobile

We had a great stay! We stayed 4 nights over Xmas. Great breakfast, comfortable rooms, brilliant pool. Load shedding didn’t seem to affect the stay. Concierge is brilliant. Clean rooms all the time. Little stockings on Xmas day was a nice touch.

Date of stay: December 2022
Trip type: Travelled with family
Thank Amysimsek
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 11 January 2023

Dear Amy,

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

Your comments are greatly appreciated and we are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational.

We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you and your family back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 November 2022

This is such a beautiful hotel with exceptional service. It’s perfect for a romantic weekend-away with an on-site spa and restaurant. Monte Casino is in walking distance for added entertainment. Will definitely be returning. 5 stars from me.

Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Erica T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 19 November 2022

Good day Erica,

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

We are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational.

We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2022

Dear people in the hotel are all really trying to please you, I recommend the hotel. Nearby is a "Covered city Montecasino" (roof covered - nice to see during rain) - a replica of an Italian town - full of restaurants and cafes as well as casinos - interesting to see.

Room tip: ground floor have big terrace
Date of stay: October 2022
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Hrvoje P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Julian Joubert, General Manager at The Palazzo Montecasino, responded to this reviewResponded 8 November 2022

Dear Hrvoje,

Thank you for taking the time to complete a such a great review on the Palazzo Hotel.

We are delighted that the team were able to meet your all requirements and that your stay was a memorable one. We will most certainly pass these kind words on to our colleagues as it proves to be highly motivational.

We hope that you do stay again and that your next stay is planned for the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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