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Reviewed 13 January 2020

This was an excellent value for money fun filled weekend. Facilities were clean and well maintained. staff were courteous and obliging. breakfast was wholesome and catered for various dietary requirements

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank AhmedReeshadS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianJ679, Manager at The Palazzo Montecasino, responded to this reviewResponded 30 January 2020

Dear AhmedReeshadS

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your stay memorable one. We will most certainly pass these kind words on to our colleagues and it proves to be highly motivational.

We hope that your next trip is planned as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2020

I am of the personal opinion that there is no hotel in South Africa that can outshine the Palazzo. From the moment you arrive, not actually out of your vehicle yet, to the moment of your departure, treatment is 5*. Cleaning personnel right through management, friendly, helpful, etc etc. Richard, one of the breakfast waiters, is the absolute best! We make a point of visiting a few times a year, what an absolute treat. My praises cannot be enough to describe this stunning hotel. Thank you all

Date of stay: January 2020
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank Hennie V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianJ679, Manager at The Palazzo Montecasino, responded to this reviewResponded 31 January 2020

Dear Hennie V

Thank you for taking the time to complete such a wonderful review on the Palazzo Hotel.

We are truly humbled by your extremely positive feedback and we are very happy we were able to create a memorable experience for you.We will pass your kind words to all of our colleagues, for their service rendered during your stay as it proves to be highly motivational.

I sure hope that the next stay will be in the near future as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020

The stay at The Palazzo Montecasino was amazing. The rooms were super clean and classy. The staff made us feel like royalty. Best hotel stay that I've been to in South Africa. thank you Marcia and Nikhil for the hospitality. The most friendly and caring service ever received at a hotel. Promotion needed for these two magnificent pepple. MANY THANKS AND SEE YOU SOON!! S.Moodley

Date of stay: January 2020
Trip type: Travelled with family
Thank TheMoodleyfamily
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianJ679, Manager at The Palazzo Montecasino, responded to this reviewResponded 31 January 2020

Dear TheMoodleyfamily

Thank you for taking the time to complete such a great a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your stay memorable one. We will most certainly pass these kind words on to our colleagues and it proves to be highly motivational with Special notice to Marcia and Nikhil.

We hope that your next trip is planned as we look forward to welcoming you and your family back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020

This hotel has become our “home away from home” as we return every January and we love the hospitality, atmosphere, staff attitude, the rooms, the style, the cleanliness and their breakfast menu is to die for.
One area where they have improved is the WiFi, which is better now than earlier.
We get fantastic service and always with a smile from all staff and Mr. Deon Prinsloo is one who always goes the extra mile to make us very comfortable at the hotel.
We just really enjoyed our stay every year at Palazzo Hotel.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank PeterEhrenreich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianJ679, Manager at The Palazzo Montecasino, responded to this reviewResponded 30 January 2020

Dear PeterEhrenreich,

Thank you for taking the time to complete such a great a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your stay memorable one. We will most certainly pass these kind words on to our colleagues and it proves to be highly motivational.

We hope that your next trip is planned as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020

10/10 best hotel and most friendly attentive staff ever. Perfect. Clean , friendly , welcoming nothing was too min trouble. Excellent service , amazing experience.
John the hotel general manager is just the most amazing , kind , courteous , most amazing gentleman ever. A very special trip and a truly memorable stay. We will be back . Thank you to all the eownderful staff for the most enjoyable stay you should be super proud of yourselves for the hard work and dedication you show . Xxxx

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Tsogo Sun Hotels
Thank elliepenny
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JulianJ679, Manager at The Palazzo Montecasino, responded to this reviewResponded 30 January 2020

Dear elliepenny,

Thank you for taking the time to complete a review on the Palazzo Hotel.

Your feedback is highly appreciated, without this we would not know if our guests left feeling satisfied with their stay.

We are happy that the team were able to meet your all requirements and that your stay memorable one. We will most certainly pass these kind words on to our colleagues and it proves to be highly motivational.

We hope that your next trip is planned as we look forward to welcoming you back.

Kind Regards
Julian Joubert
Rooms Division Manager
The Palazzo

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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