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“Great family restaurant ”
Review of Frankie & Benny's

Frankie & Benny's
Ranked #82 of 144 Restaurants in Carmarthen
Cuisines: American
Dining options: After-hours, Breakfast, Reservations
Restaurant details
Dining options: After-hours, Breakfast, Reservations
Reviewed 2 April 2018 via mobile

Great restaurant for families with small children. Great range of dishes on the menu. Lunch set menu great value. Kids menu is fab!

Thank Keldoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 15 of 304 reviews

Reviewed 30 March 2018 via mobile

We have been to this restaurant in the past but the last 3 visits the service has been terrible and food poor. Offers of 2 for 1 on mains aren’t worth it as the overall quality and quantity of food isn’t worth paying for . Every time the order has taken ages despite not being busy and when it did arrive the entire order was wrong and had to be sent back . Service is painfully slow and you have to ask for basics like ketchup and cutlery. I have to say I won’t be visiting again after 3
Times enough is enough

1  Thank Tenbyhelen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2018 via mobile

On arrival we were informed they were very busy and to please bear with them if they seemed preoccupied. However, we had nothing but a pleasant experience. Liam (trainee manager) was excellent he was cheerful and very approachable despite clearly being very busy. We were not kept waiting for long and food was delicious and hot. An awesome duo on the floor who handled the pressure with competency and professionalism

Thank CardiffKevans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018 via mobile

We regularly as a party of 11 go to Frankie and Benny in Carmarthen as a family gathering as it's a half way point. Previously it's always been great, no problems however this experience has put me off ever going again. Firstly starters , 2 of us had meatballs which were burnt and cold, the dough balls were rock solid literally like you could break a plate with them. Then mains , mine I had the chicken and mushroom pasta and found a hair ! Manager offered to replace but I declined , just asking he take it off the bill. My mum in laws steak was hard and rubbery also mushrooms cold. One of the children also found a hair in their meal. Waited 20 mins for one round of drinks and when mentioned they were on the system bit apparently not sent to the bar? Desserts were fine. Then coffee, the machine was broken so filtered offered, ok poured milk in and it was still black so asked if I could have a weaker One, server said she could do half coffee, half hot water. Well it came it was freezing cold! Even the lady on the bar realised and apologised. So she took my cup of coffee out the back and offered to make me astaff coffee, well she passed our server on the way and the body language and attitude was disgusting as if she was lipping about us that was the final straw and the manager came over. Gave our first proper apology so explained everything that was wrong but he just didn't really seem bothered, he wiped £47 off the bill but our bill still coming close to 200 was laughable. Absolute shambles wish I'd grabbed the name of the server her attitude was appalling, the whole experience appalling. We won't be returning any time soon and as regulars it's a shame

2  Thank sophie j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 March 2018

I thoroughly enjoyed my dining experience here with my friend and my boyfriend. It was a quiet late lunch but still a few other diners were enjoying meals too. I had the mixed grill which was cooked perfectly and was really tasty.

    • Value
    • Service
    • Food
Thank Julia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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