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Reviewed 8 October 2013

Do not go to this hotel if you want to sleep. We stayed for three nights last year during the ski season and would never go back, even if it were free.

The fire alarm went off twice one night and there were no staff onsite to turn it off (although the breakfast staff claimed the manager had been onsite but "slept through" - yeah, right!).

Also, there were no staff around to enforce the hot tub curfew. Folk were in it shrieking and swearing until well after midnight, despite signs that said no entry after 10pm. There were parties in the corridors until the early hours of each morning. A nightmare, and the staff weren't interested.

Food good, staff friendly, good location.

  • Stayed: March 2013, travelled with friends
    • Sleep Quality
Thank Maureen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
clarissamorzine, Owner at Chalet-Hotel StarLight, responded to this reviewResponded 9 February 2016

Dear Maureen,
I am sorry that you had a bad experience at our hotel. I must admit that we had some troubles with the small group you are mentioning and despite our best efforts at speaking to them both at the time and in the morning they did the same on their last night. The manager does live onsite as required by French law and having checked the security logbook it clearly states that the fire alarm was reset twice during the night. Unfortunately the fire alarm has to continue for 5 minutes after being activated and this is a legal requirement. I'm sure you understand that this is for the safety of all guests in the hotel. We do have a lock that is put onto the hot tub cover and this was broken by the guests on the last night. It is always disappointing when awful guests ruin the experience for other guests and I can assure you that we really do try extremely hard to ensure this does not happen.
It's a shame that you have given us a single star due to the actions of some very difficult guests that we accommodated. We would definitely never allow them to stay in the StarLight again in the future - I'm sure they'll be onto the next place to ruin someone else's holiday.
We did speak to the manager and the staff in light of this and they to conveyed their disappointment that you did not enjoy your time with us as they really enjoy their jobs and work hard to look after all of our guests during their stay.
Once again I'm sorry you didn't enjoy your stay but completely understand your comments.
All the best,
Clarissa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2013

We stayed for a week in March. The dining room was nicely furnished - the breakfasts and dinners were very good, both in quality and quantity. The staff were a nice bunch.
Our bedrooms were fine - one wasn't refurbished but it was offered for a reduced rate. Some of the other guests were very noisy at night.
There was an outdoor hot tub but we didn't try it.
It was possible to ski back to the hotel from one ski area but getting to the lifts was a drag - a longish walk or a very circuitous bus trip. We were lucky to have excellent snow conditions; it would not be a good location in poor snow.
A local ice hockey game was crazy fun!

  • Stayed: March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Happyreturn2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2013 via mobile

Our first visit to the Chalet Hotel StarLight was just about perfect.....except for the weather! Fortunately the hotel catered for days when the weather kept us off the slopes with a kids games room and an adult's lounge and hot tub area.
The hotel was a 10 minute walk away from the Pleney lift and a 2 minute bus ride back which was great for the parental Sherpas carrying 4 sets of skis.
In the evening the food was very good and both adults and children were very well looked after by the friendly and polite staff.
The rooms were simple with very comfortable beds and bathroom with a separate toilet.
We will definitely be back next year as you'll struggle to find a better value hotel so conveniently located to Geneva Airport and the Alps.

  • Stayed: March 2013
    • Value
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    • Rooms
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Thank Simon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2013

We've just returned from a long weekend staying at the Starlight in Morzine for my husbands birthday. Morzine is fantastic and Les Get and Avoriaz are also great to ski to, especially Avoriaz if you have kids as they have some great ski parks. The chalet hotel was perfect for us, the staff were really helpful and friendly and martin the manager is always around to help and give advice if you need it. Steve, the chef, produced some great meals - the pumpkin soup was fantastic, as was the tomato & mint soup and the pear & blue cheese salad. Main courses such as tartiflette, cod on a bed of veg & potatoes & seared beef with green beans were of a standard you would expect from a good quality restaurant. On the night of my husbands birthday the staff decorated our table with a banner and produced a birthday cake & candles whilst singing happy birthday to him which we didn't expect, they were really lovely. We had our reservations about chalet style ski breaks after we stayed with Crystal at a chalet in Serre Chevalier in February and the food was nothing like this. Our room at Starlight was in need of updating but the power shower was great and the room was a good size. The dining/bar & lounge area were modern, clean and tidy and had a wii and board games. All in all a great weekend so thanks guys.

Room Tip: Best to garage your ski equipment near the pleney lift as the walk down & back is tough going and skiing back to door is only possible if you are a good off piste skier (there is a bus we didn't see it).
  • Stayed: March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Thank malloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2013

I love this place! I can only think of one bad point and that is the walk in ski boots to the pleney lift (at this point I must say there is a bus that goes every 20 mins to the lift but I'm impatient!)

The food is amazing- breakfast of eggs however you like, croissants, fruit salad, bread jam etc in the morning sets you up nicely for the day. If you make it back in the afternoon the cake is amazing and the evening 3 course dinners far passed expectation. Typical menu was pumpkin soup followed by rare beef with potatoes, green beans and gravy and a lemon tart with white chocolate ice cream- perfect after a day on the mountains. The drinks are very reasonable (10 euros for a 1 litre carafe of wine- and 2.5 euros for a beer)

The staff made the experience- they couldn't do enough for us (they moved beds between our rooms and put up with us generally being awkward). Clarissa is the hostess with the mostest!! I also had a great time in the bar in the evening with a group of other guests and staff- which has given me some of the best dancing footage I have from our 4 night trip!!

As a group of 11 I can't think of anywhere better to stay in Morzine and will be staying there next year (hoping people don't discover the secret and push the prices up ;-))

Thanks again for an amazing stay.

  • Stayed: March 2013
    • Value
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Thank EmilyKa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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